Shelter Advocate

RBR Alliance, Inc.•Salem, IN

3d•$14 - $18•Onsite

About The Position

Provide direct support and advocacy to shelter residents and hotline callers. The Shelter Advocate assists with shelter operations, responds to crisis and emergency situations, supports resident safety and well-being, provides information and referrals, and maintains a safe, respectful, and confidential environment for individuals receiving services.

Requirements

High school diploma from an accredited school preferred.
Effective verbal and written communication skills, including proper grammar and clear documentation.
Ability to communicate and interact positively and productively with agency personnel, program participants, governmental departments, social service agencies, and the general public.
Ability to work effectively with individuals from diverse backgrounds.
Ability to resolve emergency and crisis situations and take appropriate action.
Ability to work independently with limited supervision.
Ability to maintain professional boundaries and confidentiality.
Strong interpersonal, organizational, and problem-solving skills.
Basic computer skills, including knowledge of Google Docs and Microsoft Word.
Dependable transportation and the ability to travel between program sites and agency headquarters.
Valid driver’s license and proof of current vehicle liability insurance.
CPR, First Aid, and AED certification required.
ICADV Victim Advocate Core 40 Training required when funding is available.
Completion of required agency and regulatory trainings.

Nice To Haves

Previous experience is not required.
Experience working with individuals in crisis, providing advocacy or support services, or working in a shelter, social services, healthcare, or related setting preferred.

Responsibilities

Assist the Shelter Director and Victim Services Shelter Manager with daily shelter operations and direct client services.
Respond appropriately to crisis situations, emergencies, conflicts, and resident concerns.
Answer hotline calls and provide information, emotional support, crisis intervention, and referrals.
Assist victims with safety planning and provide information regarding the criminal justice process.
Provide emotional support and advocacy to victims and shelter residents.
Assist residents with completing service delivery plans as directed by the Victim Services Shelter Manager.
Assist clients with transportation needs as appropriate.
Maintain a safe, supportive, and respectful shelter environment.
Work as part of a team to support shelter operations, facility maintenance, and day-to-day residential needs.
Maintain accurate and timely client records and required documentation, including data entry, progress notes, activity reports, timesheets, and logs.
Maintain confidentiality of employees, shelter residents, clients, and all individuals served by the program.
Attend staff meetings and trainings as required by the Victim Services Shelter Manager or Director of Victim Services.
Perform other duties as assigned.