Shelter Advocate

Alliance for Community Transformations•Merced, CA

1d•Onsite

About The Position

The Shelter Advocate (Grave Shift) provides crisis intervention, advocacy and social service support, safety planning, and resource coordination to individuals impacted by domestic violence, sexual assault, human trafficking, and related crimes. This position works the graveyard shift from 12:00 a.m. to 8:30 a.m., providing overnight crisis response through the 24-hour hotline, supporting shelter operations, and helping ensure the safety and well-being of shelter residents. The Advocate assists survivors in navigating complex systems such as law enforcement, the legal system, Human Services, medical providers, and community programs while promoting survivor empowerment, safety, and self-sufficiency. Responsibilities also include supporting shelter operations, maintaining a safe and secure environment during overnight hours, and completing thorough documentation in alignment with Alliance for Community Transformations' mission, values, and trauma-informed approach.

Requirements

Grave Shift (12:00 a.m. to 8:30 a.m.)
Crisis intervention skills
Advocacy skills
Social service support skills
Safety planning skills
Resource coordination skills
Experience with individuals impacted by domestic violence, sexual assault, human trafficking, and related crimes
Overnight crisis response experience
Ability to support shelter operations
Ability to ensure safety and well-being of shelter residents
Assistance with navigating law enforcement, legal system, Human Services, medical providers, and community programs
Promoting survivor empowerment, safety, and self-sufficiency
Maintaining a safe and secure environment during overnight hours
Thorough documentation skills
Trauma-informed approach
Client assessment skills
Shelter intake skills
Service plan development skills
Case management skills
Connecting clients with community resources and supportive services
Responding to overnight crisis situations
Maintaining a calm, supportive, and secure environment
Monitoring shelter activities
Resident checks
Enforcing shelter guidelines
Documenting overnight incidents
Maintaining facility security
Assisting with daily shelter operations
Accompanying clients through medical, legal, law enforcement, and social service processes
Assisting with protective orders and court proceedings
Timely, accurate, and confidential documentation
Case notes
Incident reports
Communication logs
Grant-required data compliance
Agency policies compliance
Mandatory reporting requirements compliance
Collaboration with law enforcement, emergency responders, healthcare providers, and community partners
After-hours on-call rotation participation
Assisting clients in creating goal plans
Identifying barriers
Providing transportation
Serving as a liaison between clients and community partners
Assisting with documentation for Human Services or partner agencies
Supporting clients through child welfare/social services processes
Patrolling and ensuring safety of facilities and residents
Conducting shelter orientations
Monitoring residents
Completing room checks
Documenting overnight issues
Maintaining facility cleanliness
Reporting maintenance needs
Providing childcare support
Providing children’s activities

Responsibilities

Provide trauma-informed crisis intervention, emotional support, safety planning, and advocacy to survivors of domestic violence, sexual assault, human trafficking, and other crimes through the 24-hour crisis hotline and in-person shelter response during overnight hours
Conduct client assessments, complete shelter intakes, develop service plans, provide case management, and connect clients with community resources and supportive services
Respond to overnight crisis situations, ensuring the safety and well-being of shelter residents while maintaining a calm, supportive, and secure environment
Monitor shelter activities by completing resident checks, enforcing shelter guidelines, documenting overnight incidents, maintaining facility security, and assisting with daily shelter operations
Advocate for and accompany clients through medical, legal, law enforcement, and social service processes as needed, including protective orders, court proceedings, and emergency services
Maintain timely, accurate, and confidential documentation, case notes, incident reports, communication logs, and grant-required data in compliance with agency policies and mandatory reporting requirements
Collaborate with law enforcement, emergency responders, healthcare providers, and community partners to ensure coordinated, survivor-centered services
Participate in an after-hours on-call rotation as assigned and perform other duties that support the agency's mission and 24-hour crisis response services
Assess clients’ short- and long-term needs
Assist clients in creating goal plans and identifying barriers
Provide transportation when necessary and safe
Serve as a liaison between clients and community partners
Assist with documentation needed for Human Services or partner agencies
Support clients through child welfare/social services processes when appropriate
Patrol and ensure safety of facilities and residents
Conduct shelter intakes, orientations, and enforce guidelines
Monitor residents, complete room checks, and document overnight issues
Maintain facility cleanliness and report maintenance needs
Provide childcare support or children’s activities when necessary