Advocate Supervisor - Shelter

Domestic Violence Intervention Services•Tulsa, OK

1d•Onsite

About The Position

The Advocate Supervisor serves as a staff member at will of Domestic Violence Intervention Services, Inc. (DVIS). The Advocate Supervisor schedules and provides support to the after-hours shelter team. Works with the team to provide advocacy and assistance for all Shelter clients.

Requirements

Bachelor’s degree in social work, or in a related field, or any equivalent combination of education and/or experience.
Requires a minimum of 1 year experience working with a nonprofit and with direct client services, or any equivalent combination of experience, lived experience, and/or special skills.
Proven computer skills including Microsoft Office Suite are necessary.
Requires dedication to diversity, equity, and inclusion, excellent organizational skills, written and oral communication skills, attention to detail, and ability to prioritize work and tasks.
Requires adaptability to produce and meet deadlines in a fast-paced, multi-task, and changing environment, with frequent pressure related to meeting deadlines and scheduling requirements.
Requires the ability to embrace, support, and integrate DVIS’s philosophies to promote and demonstrate DVIS’s commitment to diversity, inclusion, equity, and anti-racism.
Must be able to work independently and as part of a team.
Understanding and sensitivity to the issues involved in domestic violence, sexual assault, and human trafficking.
Ability to demonstrate good listening skills and engage clients in assessing needs, problem-solving, and goal-setting.
Knowledge of community resources and skills in resource utilization.
Crisis intervention and case management skills.
Valid Oklahoma driver’s license.

Nice To Haves

Knowledge of or experience working with social justice issues, specifically intimate partner and gender-based domestic and sexual violence, and racial, class, gender, sexual orientation issues, and intervention/prevention services strongly preferred.
Experience applying an equitable analysis to all duties to achieve organizational goals and demonstrate DVIS’s commitment to diversity, inclusion, equity, and anti-racism preferred.
Diplomacy in confronting personal, individual, and internal discrimination requiring sharing and discussing personal identities relative to the work environment is strongly preferred.
Current CPR and First Aid certification preferred.

Responsibilities

Supervise and coordinate the schedule for after-hours employees to ensure adequate coverage.
Share a rotating week-long on-call responsibility.
Monitor all Shelter physical operations after hours ensuring the facility is safe, clean, and comfortable.
Assist in personnel issues and professional development of the employees supervised.
Interview, prepare offer requests, onboarding, orientation, and training of new after-hours employees.
Facilitate meetings and training for after-hours employees.
Complete performance reviews and performance improvement plans (as needed) for employees supervised.
Assist dispute resolution with employees and clients. De-escalate and create a calm atmosphere.
Assist in the implementation of the written policies and procedures for Shelter operations.
Manage and train employees on the use of the text line.
Make rounds routinely and engage clients. Document meaningful contact with clients.
Provide crisis intervention services for phone-in and walk-in clients. Assess needs and make informed referrals to other community resources.
Organize and conduct activities for the benefit of shelter residents. Support efforts to provide a structure through the implementation of shelter guidelines.
Provide advocacy services after hours for shelter clients to include intake, crisis intervention, safety planning, exit interviews, and advocacy in individual and group settings. Encourage relationships and rapport building with clients in the absence of survivor advocates.
Assist clients in obtaining services and completing necessary paperwork for such services as financial assistance, housing, food, clothing, etc.
Maintain availability for individual client sessions as requested after hours.
Assist clients in working out solutions for transportation and provide backup transportation services on a temporary basis in order for clients to reach self-sufficiency.
Responsible for keeping hours within the approved limit for after-hours advocates.
Acts as a good steward of DVIS’s resources.
The nature of this work requires safeguarding against the release of confidential and proprietary information of DVIS and its clients.
This position will interact with managers at all levels and staff members across the organization, in addition to members of external organizations and the public.
Maintains up-to-date and accurate files for each client according to agency guidelines and current professional standards.
Attend meetings and training as requested by supervisor.