Shelter Advocate Relief (As needed) - Laura's House

Laura's House•Aliso Viejo, CA

3d•$20 - $22•Onsite

About The Position

The Shelter Advocate ensures the safety and security of shelter residents. The primary accountabilities of this position are to provide crisis intervention, information and referrals to individuals calling the 24-hour hotline, complete telephone intakes for individuals seeking access to the Emergency Shelter, provide access to Safety Net to eligible callers, and respond to client needs during evening and weekend hours.

Requirements

Valid driver's license, reliable transportation and appropriate insurance.
Finger Printing; Drug and TB Test.
40-hour (DVAT) Domestic Violence Advocacy Training as required by law. (May be completed after hire)
Bilingual Spanish preferred.
Excellent oral and written communication skills.
Customer service skills.
Basic computer skills.
Works well independently.
CPR and First Aid.

Nice To Haves

Bachelor's degree in human services or related field or equivalent experience preferred.
Crisis intervention and/or services for domestic violence survivors preferred.
Experience in residential settings preferred.

Responsibilities

Provide crisis intervention, information and referrals to individuals calling the 24-hour hotline.
Complete telephone intakes for individuals seeking access to Safety Net and/or Emergency shelter.
Provide access to Safety Net to eligible callers.
Assist with Safety Net Assessment.
Assist Client Services Coordinator as needed.
Assist with Case Management and admin duties as needed.
Provide crisis intervention and conflict resolution to residents as needed.
Assist with childcare as needed.
Supervise volunteers as needed.
Enforce Emergency Shelter/Step Ahead policies and procedures.
Enter statistical data for contract and other reporting requirements as needed.
Other duties as assigned.
Preserve confidentiality of all client, staff, volunteer and agency information.
Represent the agency in a positive, professional manner at all times.
Maintain appropriate boundaries with clients and other staff.
Maintain a tidy, organized work area.
Participate in agency functions as a participant or presenter as needed.