SHCC Receptionist (ASC I)
About The Position
Under the general supervision of the Director of Wellness Services and lead work direction from the Medical Records Supervisor, the Administrative Support Coordinator serves as a key member of the Student Health and Counseling Center (SHCC), providing exceptional frontline customer service while coordinating the daily clerical and administrative operations that support integrated medical, counseling, and wellness services. As one of the first points of contact for students, this position plays a critical role in creating a welcoming, professional, and student-centered environment that promotes access to care and supports student success. The position is responsible for managing patient scheduling, maintaining confidential medical records, verifying eligibility and immunization compliance, and ensuring compliance with HIPAA, university policies, and applicable healthcare regulations. Success in this role requires exceptional organizational, communication, and problem-solving skills, the ability to manage multiple priorities in a fast-paced healthcare environment, and a commitment to maintaining confidentiality, operational excellence, and student-centered care.
Requirements
- Excellent communication, interpersonal and problem-solving skills to serve as front-line providing accurate, professional, and courteous assistance.
- Ability to maintain confidentiality with regard to sensitive written and electronic records.
- Ability to independently interpret and apply a variety of policies and procedures where specific guidelines may not exist and refer such issues to higher authority as appropriate.
- Completion of a high school program, technical/vocational program, or their equivalents and three years of related office, secretarial or administrative work experience.
Nice To Haves
- Experience working in a healthcare setting
- Customer service experience
- Higher Education experience
Responsibilities
- Managing patient scheduling
- Maintaining confidential medical records
- Verifying eligibility and immunization compliance
- Ensuring compliance with HIPAA, university policies, and applicable healthcare regulations
- Providing exceptional frontline customer service
- Coordinating the daily clerical and administrative operations that support integrated medical, counseling, and wellness services
- Draft and compose correspondence, documents and standard reports
- Troubleshoot most office administration problems and respond to inquiries and requests
Benefits
- medical
- dental
- vision plans
- membership in the California Public Employees Retirement System (CalPERS)
- sick and vacation time
- 15 paid holidays a year
- fee waiver education program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
