Receptionist I

Community Health Center of Franklin County Inc•Greenfield, MA

8d•$18 - $21•Hybrid

About The Position

The Receptionist role is a crucial link between CHCFC patients and the care delivered by clinical staff at the health center. Receptionists are responsible for providing exceptional customer service. The receptionist’s primary responsibility is to ensure a positive patient experience during the face-to-face interaction that occurs with the check-in and check-out processes.

Requirements

Strong commitment to CHCFC Mission required.
Strong interpersonal and communication skills required.
Knowledge of HIPAA, office operations, ability to navigate within an Electronic Patient Record, and advanced computer operations preferred.
High school diploma or equivalent required
Ability to work with a diverse population and sensitivity to low-income populations required.

Nice To Haves

Associate’s degree or advanced training in skills related to medical/dental office setting preferred.
Medical or dental office experience preferred.
Public health or Federally Qualified Health Center experience preferred.
Bilingual/bicultural background preferred.

Responsibilities

Greets patients and visitors in a professional and welcoming manner
Prepares and processes all required patient registration information
Responsible for checking patients in upon arrival, and checking patients out before they depart the Health Center
Schedules patient appointments and follow up treatment
Communicates insurance concerns or issues to patients during the check in process.
During phone volume surges that outpace the Central Patient Service Department capacity, the receptionist also answers phone calls and retrieves messages from a multi-user queue in a professional and welcoming manner, and redirects calls as needed
Creates Good Faith Estimates for patients who are responsible for the payment of fees for treatment
Accurately enters and updates patient information in the Electronic Health Record, to include insurance, pharmacy, or patient demographic changes reported during check-in or check-out
Refers patients to Community Health Worker department to address gaps in insurance and other social determinants of health concerns
Reviews patient records four days prior to their scheduled appointment for appropriate, accurate, and complete documentation. Follows up on any missing, incomplete, or inaccurate information
Monitors reception and waiting areas to provide timely updates on appointment delays or patient concerns
Records and processes patient payments through a third party payment system, and reconciles all cash, credit, and check payments with system records at the end of each shift
Adheres to CHCFC policies and procedures pertaining to patient care
Maintains HIPPA compliance for patient safety
Utilizes appropriate translation services, via telephone or in person, for patients who require language interpretation
Facilitates communication among multiple workgroups within the Health Center and throughout the community
Performs other related duties as required or assigned by the Site Lead
Requires travel to other CHCFC sites. Attendance required at any CHCFC site(s) as assigned