Receptionist I

TX-HHSC-DSHS-DFPS•Big Spring, TX

9d•$2,482 - $3,405•Onsite

About The Position

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage. Would you thrive in an environment where you learn and grow personally and professionally all while helping make a positive impact on people’s lives? Do you appreciate being around others like yourself who are dependable, trustworthy, hard workers who believe in the value of teamwork? HSCS is dedicated to building an atmosphere where employees feel valued and supported while providing specialized care for Texans in need. HSCS is comprised of ten psychiatric hospitals, two youth residential treatment facilities, and thirteen state supported living centers. Psychiatric hospitals are a hub of excellence for forensic mental health and complex psychiatric care, with all facilities accredited by The Joint Commission. They provide state-of-the-art treatment that is recovery-oriented and science-based. If providing hope and healing through compassionate, innovative, and individualized care interests you, we welcome your application for the position below. The Receptionist responds to all calls coming into the switchboard console and assists visitors of the hospital. Usually, the first employee to meet and/or greets consumers or visitors of the hospital. Will be working under the general supervision of the Switchboard Program Supervisor with limited latitude for the use of initiative and independent judgement. All completion work requires use of established methods and/or techniques with decisions being simple and based on well-defined guidelines. Performs other duties as assigned. Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.

Requirements

Twelve months experience in operating an office telephone system or switchboard/console and in receptionist, clerical or data entry work.
Must have experience in the use of computer programs such as Microsoft Outlook, Excel, and Word.
Knowledge of office procedures: administrative, clerical, and data entry procedures and systems.
Skill in operating a telephone and receptionist clerical work
Skill in using a personal computer, office equipment, and operating a multi-line switchboard console.
Ability to transfer incoming calls to appropriate destinations, to greet and direct visitors, and to communicate effectively
Ability to maintain files/records and prepare reports and data entry procedures and systems
Ability to transfer incoming calls to appropriate personnel, to communicate effectively, and to greet and direct visitors.
Ability to prepare and maintain records, files, and reports.
Able to demonstrate professionalism when dealing with all contacts and ability to understand confidentiality.
Ability to work as a team member.
Ability to communicate effectively, to greet and direct visitors and train others.

Responsibilities

Answers and transfers calls coming into switchboard console
Monitors fire alarm panels and makes announcements, as necessary
Assists visitors, patients, and family members and directs to appropriate location
Communicates with staff and/or patients via the P.A. system
Attends and participates in all mandatory training
Performs other duties as assigned. Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.