SHC Case Manager

California State University•Los Angeles, CA

1d•Onsite

About The Position

Under general supervision of the Director of Counseling and Psychological Services (CAPS), the Case Manager/Student Services Professional III provides case management services to students/patients experiencing varying degrees of psychological and medical need for referral to outside services. The Case Manager works closely with Student Health Center (SHC), mental health/faculty counselors (CAPS) and medical providers who have identified students in need of outside mental health, medical services, and in coordinating their transition to these services as well as supporting student with finding other resources (i.e. basic needs). The Case Manager performs complex Student Services professional work characterized by independent student guidance in individual and group settings. Such guidance involves basic counseling techniques and may concern career, academic, learning, campus life and/or related issues. Incumbents in this classification spend substantial portions of time in guidance sessions of considerable duration and utilize skills usually gained in graduate courses in counseling and guidance, human relations or related fields. The Case Manager will work on assignments requiring the application of a high degree of judgment, or persuasiveness, imagination and professional skills and knowledge in a specified program or service area, as well as a general understanding of the interrelationships and the need for coordinated action within the total Student Services program. This level requires considerable administrative planning to develop creative solutions which integrate approaches across organizational lines. The Case Manager will be responsible for recognizing specific program needs and for developing approaches for possible implementation to meet these needs. The Case Manager will be working collaboratively with the Dean of Students’ Office as well to ensure appropriate referral to any required on and/or off-campus resources and support. The Case Manager establishes and maintains a comprehensive list of outside health-related resources for students, documents referrals and tracks their effectiveness, provides pertinent student/patient education, and strives continuously to assure the continuity of quality health care.

Requirements

Equivalent to graduation from an accredited four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job-related.
Three years of progressively responsible professional student services work experience.
Thorough knowledge of the principles of individual and group behavior.
General knowledge of the principles, practices and trends of the Student Services field as well as general knowledge of the policies, procedures and practices of the program area to which assigned.
General knowledge of individual counseling techniques.
General knowledge, or the ability to rapidly acquire such knowledge, of the organizational procedures and activities of the specific campus to which the position is assigned.
Working knowledge of student services programs outside the program to which immediately assigned.
Excellent interpersonal communication skills for providing direct services to students/patients and for cultivating effective relationships with nearby off-campus medical and mental health resources.
Ability to analyze complex situations accurately and adopt effective courses of action.
Ability to advise students individually and in groups on complex student related matters.
Ability to determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature.
Ability to interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action.
Ability to carry out a variety of professionally complex assignments without detailed instructions.
Ability to establish and maintain cooperative working relationships with a variety of individuals.
Demonstrated interest and/or ability in working in a multicultural/multiethnic environment.
A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU.
Must reside in the State of California.

Nice To Haves

Master’s degree in social work or another related field.
Experience in college health or ambulatory care, medical clinic or social service provider.
Experience working in patient coordination of care and/or patient referral services.
Experience conducting outreach and presenting.
Knowledge of HIPAA.
Bilingual and biliterate in Spanish preferred.
Experience with supervising bachelor ’s-level students and/or other employees.
Excellent customer service/customer care skills.
Ability to triage students/patients to determine the level of service needed.

Responsibilities

Provides case management services to students/patients experiencing varying degrees of psychological and medical need for referral to outside services.
Works closely with Student Health Center (SHC), mental health/faculty counselors (CAPS) and medical providers who have identified students in need of outside mental health, medical services, and in coordinating their transition to these services.
Supports students with finding other resources (i.e. basic needs).
Performs complex Student Services professional work characterized by independent student guidance in individual and group settings.
Establishes and maintains a comprehensive list of outside health-related resources for students.
Documents referrals and tracks their effectiveness.
Provides pertinent student/patient education.
Strives continuously to assure the continuity of quality health care.
Recognizes specific program needs and develops approaches for possible implementation to meet these needs.
Works collaboratively with the Dean of Students’ Office to ensure appropriate referral to any required on and/or off-campus resources and support.