SHAWOOD Concierge

Sekisui House U.S. • Tracy , CA

30d • Onsite

About The Position

This position supports the SHAWOOD customer experience by welcoming visitors, maintaining an elevated presentation environment, and assisting with early customer engagement. This role serves as the first point of contact for prospective buyers, ensuring a warm, professional, and brand-aligned introduction to the community. It works under direct supervision to assist with visitor interactions, scheduling needs, and day-to-day administrative support. This position contributes to a seamless and memorable experience that reflects the SHAWOOD brand.

Requirements

• Bachelor’s degree OR an equivalent combination of education and experience.
• Up to 1 year of relevant professional experience.
• Basic exposure to customer service, hospitality, or administrative support.
• Strong interpersonal and customer-service skills.
• Ability to create a welcoming, professional visitor experience.
• Basic organizational and time-management capabilities.
• Skill in maintaining accurate information in tracking tools or systems.
• Ability to learn and follow established processes with direct supervision.
• Professional presentation and communication skills.
• Attention to detail with an understanding of brand consistency.
• Adaptability to shifting visitor traffic and community needs.
• Willingness to learn SHAWOOD product features and design elements.
• Team-oriented mindset with a focus on supporting community and brand goals.

Nice To Haves

• Experience in premium service, hospitality, luxury retail, or guest-facing environments.
• Familiarity with CRM platforms or customer-tracking tools.
• Interest in design, architecture, or high-quality craftsmanship concepts.

Responsibilities

• Greet prospective buyers and visitors, providing a warm, professional, and brand-consistent first impression.
• Assist with early-stage prospect engagement by collecting visitor information and coordinating appointments or tours as directed.
• Maintain the presentation quality of the model home, sales environment, and SHAWOOD experience spaces.
• Support community events, marketing activities, and realtor engagements by preparing materials and assisting with setup.
• Provide basic information to visitors by referencing available resources and escalating detailed questions to the appropriate team member.
• Enter visitor and prospect information into CRM or tracking tools with accuracy and timeliness.
• Assist with daily administrative tasks that support community operations and guest experience.
• Participate in ongoing training to build foundational knowledge of SHAWOOD product features, design philosophy, and customer engagement practices.

Benefits

• Competitive Compensation
• Comprehensive coverage includes medical, dental, and vision insurance options, as well as Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
• Access a 401(k) retirement savings plan.
• Vacation, sick leave, paid holidays, and other leave types (bereavement, jury duty, FMLA, military leave).
• Company-provided life insurance, accidental death and dismemberment (AD&D) insurance, and short- and long-term disability coverage are included.
• An employee assistance program (EAP) is also available.
• Exclusive home purchase and financing discounts.
• Discounted group pet insurance rates.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level