SharePoint Online Administrator

State of Washington•Thurston County – Olympia, WA

3h•Hybrid

About The Position

This position is part of WaTech’s Computing Services Division (CSD), which hosts the Communications and Productivity service. This service provides statewide Microsoft enterprise services, including identity, messaging, collaboration, and device platforms. As a member of the Productivity Services team, this position provides advanced-level administration, configuration, support, and design for SharePoint Online, Microsoft Teams, OneDrive, and related collaboration services within the M365 Enterprise Shared Tenant. The Productivity Services team supports Office 365 and cloud environments to offer state governmental entities secure, reliable, and customer-focused technology solutions. As the SharePoint Online Administrator, you will work closely with state and local business managers, agency administrators, system software engineers, technical teams, and service owners to support the integration, governance, and use of SharePoint Online, Teams, and OneDrive. This role administers, supports, and helps define policies, application deployment standards, governance, and training for these services within the Enterprise Shared Tenant. This position supports the protection of state resources through administration, configuration, governance, testing, migration support, incident and request response, and customer consultation of statewide collaboration services.

Requirements

Ten years of information technology experience consulting, business analysis, defining and implementing customer requirements.
Four years of experience with configuring and managing SharePoint Online and Teams.
Four years of experience configuring and managing OneDrive.

Nice To Haves

A bachelor’s degree in computer science or related field may substitute for up to four years of experience.
Demonstrated ability to Design solutions for diverse SharePoint Online and Teams community at an enterprise level.
Demonstrated ability to Interface with executive-and senior-level management to provide technology recommendations.
Demonstrated ability to Consult, coach and mentor other technical experts.
Demonstrated ability to Stay current with technological advances in the industry.
Ability to create an environment of professional and respectful behavior that motivates and inspires others.
Familiar with Washington state technology policies.
The ability to take action to learn and grow.
The ability to take action to meet the needs of others.

Responsibilities

Lead the design, application development and implementation of SharePoint Online site collections for the M365 Enterprise Shared Tenant.
Independently create the agency security groups, delegate permissions, perform restore activities on behalf of agency SharePoint Online administrators.
Design and create custom workflows based on customer business requirements using tools such as Microsoft Power Automate.
Provide guidance for agency SharePoint administrators regarding SharePoint Online governance policies based on business needs of customer agency, in accordance with established government regulations and policies.
Configure and manage global enterprise settings for SharePoint Online features, functions and services.
Respond to incoming customer incident tickets for changes in the systems, policies, user groups, administration groups, clients access rights and service access.
Perform SharePoint Online testing and analysis for new releases of software and security practices in the pre-production environment.
Lead the analysis of customer reported SharePoint Online issues impacting production services, processes and applications.
Provide migration assistance to SharePoint Online administrators with migrating agency on-premises SharePoint farms to SharePoint Online within the M365 Enterprise Shared Tenant.
Provide hands-on technical consultation to agency administrators who are creating, deploying, configuring and integrating services into SharePoint Online and Teams, and OneDrive.