About The Position

This is a full-time temporary position for a SharePoint Migration Support Specialist for a duration of two months. The role requires a Top Secret TS/SCI security clearance and will be located in Washington DC, working full-time on-site. The primary focus will be on ticket management, communications, triage, and user support related to a SharePoint migration.

Requirements

  • Top Secret TS/SCI security clearance required.
  • Experience with SharePoint migration support.
  • Proficiency in ticket management.
  • Strong communication skills (email, Teams chats/calls).
  • Ability to troubleshoot common migration issues.
  • Familiarity with reference materials such as CA/CM Bootcamp, FAQs, migration aids, and reference guides.

Responsibilities

  • Manage the influx of migration-related help desk tickets, email inquiries, Teams chats/calls, office hours, and support sessions.
  • Serve as the first point of contact for content administrators during migration activities.
  • Troubleshoot common migration issues.
  • Escalate complex migration issues to the project team.
  • Reference CA/CM Bootcamp, FAQs, migration aids, and reference guides.
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