SharePoint Consultant, Training & User Adoption (Microsoft 365) Top Secret Clearance Required

The Clearing•Arlington, VA

4d•Onsite

About The Position

The Clearing is seeking a consultant to support a high-profile, mission-critical project within the Department of War. This role serves as the lead for training, user adoption, stakeholder engagement, and business process improvement initiatives that help clients successfully implement and sustain organizational and technology solutions. The ideal candidate is a strong consultant, facilitator, and communicator who can engage stakeholders, analyze business processes, develop and deliver effective training programs, and drive adoption of new tools and ways of working. This role focuses on helping people and organizations realize value from technology solutions, particularly within SharePoint Online (SPO) and Microsoft 365 (O365) environments. The consultant will work closely with technical subject-matter experts, project leaders, and client stakeholders to support organizational change, improve business outcomes, and ensure the successful adoption of collaboration and information-management tools.

Requirements

Active Top Secret clearance (or active within the past two years).
Bachelor's degree.
6+ years of consulting, training, business analysis, user adoption, stakeholder engagement, or related experience.
Experience designing and delivering training programs for enterprise technology solutions.
Understanding of permissions, rules, flows, and integration with M365 applications for configuration of SharePoint sites in an enterprise network environment.
Experience in SharePoint Online Migration efforts.
Experience conducting business process analysis and improvement efforts.
Experience supporting federal government or defense clients.
Excellent facilitation, communication, and client engagement skills.
Excellent written and verbal communication skills, including client-facing communication
Strong attention to detail, organization, and time management
Ability to operate effectively in ambiguous, fast-paced, and high-stakes client environments
Experience engaging senior stakeholders and navigating complex organizations
Working knowledge of regulatory requirements to include the Americans with Disabilities Act (Section 508 Compliance) and Safeguarding Personally Identifiable Information (PII)
Ability to work onsite in Arlington, Virginia.
Must be legally authorized to work in the United States now and in the future without sponsorship

Nice To Haves

Experience with UI/UX
Experience within DoD365 environments.
Human-Centered Design experience.
Prosci, ATD, or related training/change management certifications.

Responsibilities

Conduct needs assessments for site owners and general SharePoint users to identify training needs, skill gaps, and adoption challenges.
Develop and execute training strategies, plans, and learning roadmaps/paths that support organizational objectives.
Develop SPO/O365 training materials including job aids, knowledge base articles (KBAs), quick-reference guides, SOPs, facilitator guides, presentations, FAQs, and recorded demonstrations.
Design and deliver instructor-led, virtual, and desk-side training sessions for end users, site owners, and leadership stakeholders.
Evaluate training effectiveness and continuously improve content based on feedback and performance metrics.
Support onboarding and enablement efforts for new users and stakeholder groups.
Support (or assist) in migration to SharePoint Online efforts.
Develop and implement adoption strategies that encourage sustained use of new tools, processes, and ways of working.
Partner with stakeholders to understand organizational needs and barriers to adoption.
Identify adoption risks and recommend mitigation strategies.
Support communication planning, stakeholder engagement activities, and change readiness efforts.
Facilitate workshops, meetings, and working sessions to align stakeholders and drive decisions.
Support user questions related to SPO content organization, migration, site management, and collaboration approaches.
Analyze business processes and identify opportunities to improve efficiency, collaboration, and user experience.
Develop recommendations for process improvements that align with mission objectives.
Partner with project teams to support implementation and adoption of improved business processes.
Document workflows, procedures, and operational recommendations.