Shared Services Representative - Vendor Support Phone Team

Enterprise Holdings•Olivette, MO

2d•Remote

About The Position

As we continue to build our team in support of our vision to be the world’s best and most trusted mobility company, Enterprise Fleet Management, a business line of Enterprise Mobility is excited to announce the opening of an EFM Shared Services Representative - Vendor Support Phone Team! The EFM Shared Services Representative for the Vendor Support Phone Team is responsible for answering vendor phone calls regarding payments, processes, and vendor set up questions. The Shared Services Representative is also responsible for answering vendor questions related to repair order entry and the payment approval process and increasing user adoption of Auto Integrate system through vendor education and training. This is a full-time remote position that will allow you to work 100% from your home residence in the Greater St. Louis Metropolitan area. Our department operates between the hours of Monday through Friday 7:30 a.m. - 5:00 p.m. CST. The pay for this position is $17.36 per hour USD. Pay within the range will be determined based on numerous factors including, but not limited to, market in which the work will be performed, relevant education, qualifications, experience, skills, performance, time in position, and business or organizational needs.

Requirements

Must currently live in the Greater St. Louis, MO Metropolitan area
One (1) year of customer service experience
One (1) year of administrative support experience
Basic proficiency with Microsoft Office applications (Word, Excel, and Outlook)
Must have the ability to meet all work from home technical requirements
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Terrestrial cable or fiber internet connections are strongly preferred. Satellite internet connections are not supported
High-speed Internet connection with a minimum validated upload speed of 5Mb and download speed of 25Mb is required. Connection latency must be less than 100ms. (Please validate using a speed test tool such as http://www.speedtest.net/)

Nice To Haves

Ethics & Values
Executing
Customer Service
Detail Oriented
Analyzing
Communication
Flexibility

Responsibilities

Field inbound calls from vendors regarding status updates regarding vehicle payment inquires, repair authorizations, concerns, or status updates and document in internal systems
Conduct follow up process that includes communicating with vendors on payment timelines, investigating payment delays, and troubleshooting discrepancies
Identify and escalate customer service opportunities related to vehicle administration, repairs, or payment processing and collaborate with identified internal teams to resolve complex issues
Provide feedback to leadership on frequently asked questions from vendors or recurring issues to improve processes and client satisfaction
Seek to improve job performance through self-assessment, skill development, training, and goal setting
Maintain a regular and reliable level of attendance and punctuality
Perform miscellaneous job-related duties as assigned