Shared Services Manager - Hybrid Work Environment
About The Position
Beacon Mutual is looking for a Shared Services Manager to lead the day-to-day operations of our Shared Services team. In this role, you’ll keep work moving efficiently, ensure consistent and accurate service and coverage, and support a team responsible for key functions like imaging, mail operations, and Utilization Management support. This role is a good fit for someone who enjoys solving operational challenges, improving how work gets done, and supporting a team’s growth and success. You’ll play an important part in strengthening processes, balancing priorities, and making sure the team delivers reliable, high-quality results.
Requirements
- Proven experience in operations, shared services, or administrative leadership
- Strong organizational and workflow management skills
- Ability to analyze data and drive performance improvements
- Excellent communication, coaching, and leadership abilities
- A proactive, solutions-oriented, results driven mindset
Responsibilities
- Lead Daily Operations & Quality Assurance
- Oversee and coordinate day-to-day Shared Services workflows to ensure accuracy, quality, and timeliness
- Assign and balance workloads to meet production deadlines and service level expectations
- Conduct regular quality audits and implement improvements to maintain high standards
- Ensure team members are equipped with the tools, training, and support needed for success
- Drive Performance & Productivity
- Implement, track, analyze, and report on team and individual performance metrics (productivity, SLAs, efficiency)
- Provide ongoing feedback and conduct performance reviews and development plans
- Deliver actionable insights to improve team output and operational effectiveness
- Champion Process Improvement & Innovation
- Identify opportunities to streamline processes and reduce errors
- Partner on implementing new tools, technologies, and workflow enhancements
- Support continuous improvement initiatives aligned with department and organizational goals
- Develop & Mentor Talent
- Coach, mentor, and support team members to build skills and improve performance
- Lead onboarding and training efforts to ensure consistency and strong foundational knowledge
- Foster a collaborative, accountable, and growth-oriented team environment
- Manage Scheduling & Resource Planning
- Maintain and optimize department schedules, including remote work and time-off planning
- Ensure appropriate staffing levels to meet daily production and service demands
- Leadership Responsibilities
- Supervise and support Shared Services staff, including workflow management, task delegation, and performance management
- Conduct regular one-on-one meetings, performance reviews, and quality audits
- Partner to establish clear goals aligned with department and corporate objectives
- Manage timecards, time-off requests, and attendance
- Address performance concerns with professionalism and a focus on development
- Promote a positive, respectful, and team-oriented workplace culture
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
11-50 employees
