Shared Services Account Manager

2020 Companies•Chicago, IL

1d•$60,000•Remote

About The Position

The Account Manager is responsible for overseeing the successful execution of client programs and projects from kickoff through completion. This role serves as the primary point of contact for both clients and internal cross-functional teams, ensuring projects are delivered on time, within scope, within budget, and aligned with client expectations. The Account Manager is expected to proactively manage project timelines, operational risks, client communication, reporting, and cross-functional coordination while maintaining a high level of organization, professionalism, and accountability. This role plays a critical part in driving client satisfaction, operational efficiency, and successful project delivery across multiple concurrent programs.

Requirements

3–5 years of direct Account Management, Project Management, Client Services, or related experience
Proven experience managing multiple projects and client relationships simultaneously
Strong client-facing communication and relationship management skills
Excellent written and verbal communication skills
Strong organizational skills with exceptional attention to detail and follow-through
Ability to manage competing priorities in a fast-paced environment
Experience coordinating cross-functional teams and operational workflows
Strong problem-solving, critical thinking, and risk management skills
Ability to work independently while maintaining strong team collaboration
Experience creating project plans, timelines, reporting, and project documentation
Strong working knowledge of Microsoft Office Suite, including Excel

Nice To Haves

Experience with project management or workflow systems such as Airtable, Salesforce, Jira, Smartsheet, or similar tools preferred
Experience working in field execution, retail merchandising, marketing operations, or client services environments preferred
PMP, CAPM, PRINCE2, or related project management certification is a plus

Responsibilities

Serve as the primary point of contact for assigned client accounts and projects
Lead end-to-end project management across multiple concurrent programs
Coordinate internal resources and cross-functional teams to ensure successful project execution
Develop and maintain detailed project plans, workback schedules, and execution timelines
Ensure projects are delivered on time, within scope, and within budget
Monitor project health, identify risks proactively, and communicate mitigation plans
Manage project scope changes, scheduling adjustments, and operational escalations
Facilitate clear and consistent communication with clients, leadership, field teams, and internal stakeholders
Partner closely with Operations, Audit, Reporting, Scheduling, and Project Coordinator teams to support execution
Review project reporting, compliance tracking, and execution data for accuracy and completeness
Support development and standardization of project workflows, documentation, and processes
Create and maintain comprehensive project documentation, reporting summaries, and project closeout materials
Ensure resource availability and alignment based on project scope and timing
Escalate project risks, blockers, or client concerns to leadership as appropriate
Maintain strong client relationships through proactive communication and execution management
Support onboarding, mentoring, and knowledge-sharing across the AM and PC teams
Identify opportunities for operational improvements, process efficiencies, and scalability