Shared Services Manager, Finance

Omni Hotels & Resorts•Dallas, TX

1d•Onsite

About The Position

Omni Hotels and Resorts creates genuine, authentic guest experiences at 60 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. Omni Hotels is known for its exemplary culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere. Job Description The Shared Services Manager will be responsible for supporting the Shared Services Center in implementing and maintaining management frameworks and service levels for outsourced financial functions. Frameworks include, but not limited to, governance, performance management, continuous improvement, service introduction, request management, vendor management and financial management. The Shared Services Manager will be focused on delivering quality customer service in a consistent manner, while striving for continuous improvement and providing reliable information that allows customers and stakeholders to confidently focus on their primary objectives. This position is based in Dallas, TX at the Corporate Office.

Requirements

Bachelor's Degree or equivalent in Accounting, Business or Finance
2+ years’ experience in hospitality
2 + years’ experience managing accounting functions within a shared services model
Strong software skills, including high proficiency in Microsoft Office applications and advanced Excel
Strong finance background
Ability to hold training calls/on-site trainings (when needed on various systems)
High level of computer, reporting, analytical and technical skills, with the ability to communicate complex financial information across varying levels of understanding
Collaborative team player who is focused, self-motivated, detail oriented, accurate, and flexible – able to quickly adapt to changing priorities and tight timelines
Proven track record of issue resolution and process improvements
Ability to work independently
Systemic problem solving
Willing to perform business enhancing functions that are outside the normal scope of work
Ability to maintain confidentiality

Nice To Haves

Prior experience with PMS, POS, Procurement and Back Office Systems such as (Opera PMS, Micros 9700/Simphony, Oracle EBS, Birchstreet) preferred

Responsibilities

Provide day to day support to the properties as it relates to the administration, communication, and coordination of the outsourced shared services functions including, but not limited to, Accounts Payable, Income Audit, Contract Management and Commission towers.
Support the day-to-day work of the outsource partner and analyze/solution problems with the partner as needed.
Work with property stakeholders to resolve any AP, Income Audit, Contract Management and Commission escalation issues/concerns in a timely manner.
Take the initiative to liaise with our hotels, outsource partner and other internal teams to help improve processes and system challenges.
Develop a deep understanding of the typical business challenges hotels may face with AP, Income Audit, Contract Management and Commissions.
Develop a strong focus on continuous improvement, efficiencies and effectiveness monitoring with a keen eye on cost reduction with no quality erosion.
Support automation opportunities to accomplish process and cost improvement objectives.
Analyze data and collaborate with teams to create new insights and reporting on various hotel performance metrics of outsourced services.
Provide guidance on Accounts Payable, Income Audit, Contract Management, Commission and OTA Audits/Virtual Credit Card functional areas.
Perform regular analysis to ensure efficient processing.
Support company projects to ensure successful development and implementation.
Train properties on best practices in various processes.
Integrate and streamline systems related to SSC processes.
Maintain controls and narratives for areas of responsibility.
Perform additional duties as assigned.