Manager, Shared Services

PAYLOCITY CORPORATION•Schaumburg, IL

1d•$80,000 - $100,000•Onsite

About The Position

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture. While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce. We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business. Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations. Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us! This is a 100% in-office role based at our Schaumburg, IL, Meridian, ID, or Rochester, NY location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours. The Manager, Shared Services (internally known as Manager Implementation Ops) will provide leadership, coaching, training and mentoring to PRC’s to ensure all critical aspects of Web Pay Products are set up accurately meet the client’s expectations within the specific Service Level agreement. The Manager will provide feedback to the Consultants on areas of improvement and to identify areas of success. The manager will be instrumental assisting the PRC team by providing feedback on staff performance, client issues, actions to be taken to improve department and maintain implementation success. The manager must be able to identify and effectively communicate areas of training improvements and common performance deficits as well as offer praise and positive promotion of a job well done.

Requirements

2 years Management Experience. Experience in team development and workflow process matrix environment is a plus
Bachelor’s Degree preferred in applicable focus area or equivalent combination of education and experience
Strong mathematical ability and aptitude to learn the payroll software application
Experience in team development and workflow process- a matrix environment is a plus
Excellent troubleshooting ability in order to handle clients’ payroll issues
Ability to multi-task
Excellent listening and communication skills – 100% client satisfaction is our #1 priority
Ability to work in a fast-paced, high stress environment
Knowledge of Microsoft Office, especially Microsoft Excel

Nice To Haves

Project Management and/or Change Management a plus
Knowledge of Access, SQL or Crystal Reports a plus

Responsibilities

Ensure that the client base receives the appropriate level of customer service and technical support by spending the majority of your time, but not limited to, handling unresolved and escalated client issues with prompt and courteous service
Manage the day-to-day activities of the Implementation support staff by providing leadership, coaching and mentoring
Work with other areas of the organization to ensure consistency in all policies and procedures
Work with the Learning & Development department to coordinate, assess and manage employees' training needs and gaps
Develop and implement employee motivation activities and incentives
Handle disciplinary issues as necessary
Responsibility for interviewing and hiring candidates
Provide positive and constructive feedback to employees while balancing ownership and continuous improvement
Develop and motivate team members to reach departmental goals
Works with the Department Director to plan and schedule resources