Shared Services Contact Center Specialist

Curana Health, Inc.•Remote,

About The Position

At Curana Health, we're on a mission to radically improve the health, happiness, and dignity of older adults—and we're looking for passionate people to help us do it. As a national leader in value-based care, we offer senior living communities and skilled nursing facilities a wide range of solutions (including on-site primary care services, Accountable Care Organizations, and Medicare Advantage Special Needs Plans) proven to enhance health outcomes, streamline operations, and create new financial opportunities. Founded in 2021, we’ve grown quickly—now serving 200,000+ seniors in 1,500+ communities across 32 states. Our team includes more than 1,000 clinicians alongside care coordinators, analysts, operators, and professionals from all backgrounds, all working together to deliver high-quality, proactive solutions for senior living operators and those they care for. Ranked #147 on the Inc. 5000 list of America's fastest-growing private companies, we're just getting started. If you're looking to make a meaningful impact on the senior healthcare landscape, you're in the right place—and we look forward to working with you. For more information about our company, visit CuranaHealth.com. We’re looking for a dedicated and resourceful Shared Services Contact Center Specialist to join our Shared Services Team. This team serves as a key connection point for our providers, delivering high-quality support across both Provider Support and Non-Clinical Utilization Management (UM). Every team member is cross-trained to manage inquiries from both areas, ensuring providers receive timely, consistent, and knowledgeable assistance across a variety of topics.

Requirements

High school diploma or equivalent (required)
2+ years of experience in a healthcare contact center or customer service role
Strong verbal and written communication skills
Ability to navigate multiple systems and databases accurately
Excellent organization, time management, and follow-through skills
Independent problem-solving and decision-making ability

Nice To Haves

Knowledge of Medicare claims, Managed Care, Medicare Advantage, or Medicaid preferred

Responsibilities

Handle inbound calls, chats, emails, and faxes from healthcare providers, helping resolve questions related to authorizations, claims, and general provider services.
Document each interaction thoroughly.
Research issues as needed.
Ensure prompt, accurate follow-up.
Guide providers through processes like checking authorization status, submitting claims, or navigating our provider portal.
Respond to provider inquiries with professionalism and accuracy.
Research and resolve claim and payment questions.
Assist with provider enrollment and credentialing status updates.
Verify eligibility and benefits.
Support network participation inquiries.
Troubleshoot technical issues within the provider portal.
Document and track interactions to ensure quality and compliance.