Contact Center Specialist
About The Position
First Capital Federal Credit Union is seeking full-time Contact Center Specialists to join their growing team. This role is ideal for service-oriented, energetic individuals looking to work in a respected, community-based financial institution. The position offers excellent salary, benefits, and incentives in a friendly atmosphere. Contact Center Specialists will provide exceptional service and answer questions related to products and services through phone, chat, email, and text. Team members will also assist with payments, digital services, and identify cross-sell opportunities during interactions. This is an excellent entry-level position with opportunities for growth.
Requirements
- High School or Equivalent
- Incredible customer service and communication skills
- Ability to navigate/operate a PC in a Windows-based system and apps, with ease
- Able to professionally communicate with members via phone, chat, email, and text
- Six months of similar service experience or Financial Institution experience
Nice To Haves
- Bilingual skills are a plus
Responsibilities
- Provide exceptional service and answer questions related to products and services through phone, chat, email, and text.
- Assist with payments and digital services.
- Identify cross-sell opportunities with every interaction.
Benefits
- Competitive pay
- Performance incentives
- Paid holidays and time off
- Medical insurance with HMO and PPO plans
- Dental and Vision insurance
- Short and long-term disability insurance
- Life and AD&D insurance, ALL fully paid by First Capital
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
