Shared Services Associate

Ohio Department of Administrative Services • Columbus, OH

5h • Onsite

About The Position

The Financial Support Services (FSS) Associate will assist the OBM Financial Support Services section, which operates as a business processing center. FSS processes common administrative transactions for state agencies and business suppliers, focusing on efficiency and customer service. This role may be assigned to one of several lines of business after extensive training, including Supplier Operations, Accounts Payable, Travel and Expense, or the Contact Center. The Contact Center specifically handles inquiries via telephone, email, and other channels, requiring excellent customer service. All associates must validate information for accuracy and completeness according to State of Ohio and FSS guidelines and timelines, and contribute to continuous improvement opportunities and departmental goals.

Requirements

• 18 months of experience in accounting, auditing, finance, business administration, or a related field, or financial call center work in the private or governmental sector.
• Completion of associate core coursework in accounting, auditing, finance, business administration, or a related field.
• Equivalent of Minimum Class Qualifications for Employment.
• Strong communication skills.
• Flexibility.
• Strong attention to detail.
• Ability to work independently and as part of a team.
• Accounting and Finance job skills.

Nice To Haves

• Real-world Call Center experience.

Responsibilities

• Handle inquiries from internal and external customers via telephone, email, and other channels.
• Provide excellent customer service.
• Validate information for accuracy and completeness within established State of Ohio and FSS guidelines and timelines.
• Identify continuous improvement opportunities.
• Contribute to the development and achievement of short and long-term department objectives and goals.
• Process invoices for state agencies, boards, and commissions (Accounts Payable).
• Make updates to existing supplier information, set up and maintain electronic funds transfers (EFTs) for suppliers and Medicaid providers (Supplier Operations).
• Process travel and expense reimbursement requests in accordance with state rules and guidelines (Travel and Expense).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees