Shadow Monitoring Analyst

TEKsystems•Westerville, OH

2d•Hybrid

About The Position

This is a Contract to Hire position based out of Columbus, OH. The role involves daily sub-merchant risk reviews and investigations, reviewing concurrence requests from vendors, and communicating with sub-merchants and internal stakeholders. The analyst will participate in oversight meetings, support third-party governance, and prepare presentations and reporting. A key responsibility is monitoring adherence to Card Brand rules and transactional thresholds, ensuring alerts and breaches are handled appropriately. The role also involves determining lessons learned to enhance monitoring processes and serving as a subject matter expert for operational risk initiatives. Collaboration with various risk partners within KeyBank, including Business Risk and Controls, Enterprise Fraud Services, InfoSec, AML Ops, Third Party Management, and other risk groups, is essential for effective risk management. Support for risk identification, measurement, and mitigation for new product approvals is also required.

Requirements

Bachelor's Degree or equivalent experience
Minimum 3 years of risk experience, preferred merchant acquiring
Understanding of merchant risk, fraud indicators, and risk mitigation practices
Ability to analyze merchant account details and provide recommendations for approval or decline within credit guidelines
Experience in merchant acquiring credit and risk management
Knowledge of merchant boarding systems and processes
Knowledge of risk systems including external tools such as e-commerce monitoring
Ability to synthesize, create and clearly communicate complex topics in PowerPoint
Experience in Excel with an ability to manage large data sets, creating summary views using pivots tables, data graphs/visualizations
Strong verbal and written communication skills
Focus on teamwork and collaboration
Strong work ethic, positive attitude
Strong attention to detail, quality, speed and accuracy
Ability to multitask and work well under pressure
Desire to develop personally and professionally

Responsibilities

Daily sub-merchant risk reviews and investigations
Review concurrence requests from vendors for new applications, funds held, releases, tracking and follow-up
Sub-Merchant communication and follow-up (including internal stakeholders) related to investigations and periodic reviews
Participate in oversight meetings with internal risk and compliance partners
Support internal Third-Party governance and due diligence requirements for BIN Sponsorship Vendors
Prepare and maintain presentations, deliverables and reporting for governance, risk and vendor forums
Monitor and ensure there is strict adherence to Card Brand rules as well as specific transactional threshold limits to ensure proper oversight
Ensure alerts and breaches are handled with the appropriate stakeholders for investigations and dispositioning (e.g. BSA/AML or Fraud Services)
Determine lessons learned from monitoring a variety of FinTechs to continue to enhance and streamline the thresholds and reporting
Assist the line of business and serves as a subject matter expert by advising and guiding operational risk initiatives, developing, and monitoring KRIs/KPIs, working with the business line to proactively self-identify operational risks and issues
Support risk identification, measurement and mitigation for new product approval leveraging best practices
On a day-to-day basis, collaborate and partner with various risk partners and stakeholders within KeyBank, including the 1st LOD Business Risk and Controls group, Enterprise Fraud Services, InfoSec, AML Ops, Third Party Management, 2nd LOD, and 3rd LOD Risk Review Group (RRG), as well as Enterprise Risk Management to effectively manage risk