SFE Training Manager AWC

Convatec•Bridgewater, NJ

5d•Hybrid

About The Position

Supporting a best-in-class portfolio of products, you will be responsible for the design and development of selling skills outcome-based training for the Advanced Wound Care Business Unit. Utilizing best in class learning practices and modalities, including digital e-learning technology, you will design and develop training for the sales organization which includes onboarding new sales hires, the Convatec Way of Selling model, advanced account selling skills, support new product launches and hands on learning reinforcement activities related to our sales process. You will facilitate our Sales Leadership programs. You will transform and enable our sales teams by building capabilities and skills through business insight, commercial acumen, tools and training. You will build sales capability training (CRM, business analytics, Showpad and sales insights) to proactively anticipate the sales organization needs. You will partner with sales leadership, field sales trainers, regulatory, marketing, region clinicians, corporate training, clinical and other stakeholders to design and deploy targeted programs that reduce knowledge gaps and enhance field effectiveness through improvement of competencies while adhering to Regulatory and Compliance Guidelines. You will not conduct product or clinical training, instead you will orchestrate learning while working with the local marketers and clinicians.

Requirements

Bachelor's degree
2+ year’s learning management system
2+ year’s training video design and creation
Strong computer skills, to include proficiencies in the entire Microsoft Suite and learning software programs.
Ensures sales employees and leaders gain new skills to deliver messages that engage and resonate with their customers.
Connects with sales professionals and leaders needs and advocates on learning solutions that optimize their ability to sell to customers.
Remains current in advancements on various topics to provide the most effective delivery of materials including CRM, business analytics, insights and Showpad.
Engages in ongoing development of technology training to maintain content expert status.
Partners with sales, marketing, clinical teams to enhance their presentations.
Requires computer expertise to lead learning events virtually, in a classroom setting.
This position may require training room setup and repositioning in corporate office or event meeting room locations.
Remote office environment, however, there may be requirements to work on site training for new hire training, national sales meetings, sales and sales leadership training program facilitation.

Nice To Haves

advanced degree preferred
certification in Instructional Design a plus
expertise in clinical medical device domains for a business franchises a plus
3 + years’ experience in field sales in medical device or healthcare services industry is a plus
3+ years’ experience leading selling skills training at national sales meetings
2+ years’ experience partnering with marketers on product launch selling capability
Sales training leadership experience preferred
Sales experience preferred
Articulate 360 authoring software expertise and learning reinforcement experience is a plus
Pre/Post/Needs assessment expertise using Qualtrics or similar software

Responsibilities

Continual review of learning needs, providing recommendations for new innovative approaches to design, update, and improve content that enhances learning, knowledge transfer, and field application.
Utilizes resources and budgets to address field needs by leveraging existing programs or devising new programs. Ability to create new learning solutions using best in class learning modalities from scratch or through vendor resources. Designs and delivers impactful learning programs that enhance individuals’ knowledge and performance. Using a variety of training modalities, including recommendations on emerging technologies and sharing best practices in timed and measured ways. In cases where budgets were built and vendors were selected to develop content, individual will provide clear project plans, timelines, and deliverables to adapt content delivery mode for maximum impact.
Ensures learning is actionable on the job immediately and sales skills are demonstrated, practiced, and reinforced during training. Replicates selling activities in a learning environment which allows a safe space to practice, enabling new skills that are visible while presenting with customers.
Assess current training against the sales organization emerging needs, enhance as learning as needed to ensure sales force readiness and capability. Work closely with stakeholders to create the right solution and implement it, complete with project plans, tasks, timelines, and deliverables. Ensures all training content and materials are fully compliant with the Medical Regulatory and Legal process and Convatec guidelines having everything approved through the appropriate channels.