SF City Manager

Noscrubs Laundry Delivery•San Francisco, CA

5d•Onsite

About The Position

NoScrubs is a laundry delivery service aiming to eliminate the chore of laundry through a unique decentralized model. We offer a quality of service and price point previously unattainable. As a ground-floor startup that has recently closed its seed round, we are looking for a City Manager to lead all aspects of the San Francisco market. This is our first expansion market, and we expect the individual to navigate ambiguity and prioritize effectively to run the market efficiently. The role reports directly to the CEO and offers significant equity-weighted compensation, along with health benefits and free laundry service. We are seeking individuals with major hustle, hard work, and creativity to improve operations and customer service in preparation for national expansion.

Requirements

Hustler
Outgoing
Energetic
Scrappy
Relentless
Familiarity with the ownership, urgency, intensity, and ambiguity of working at a startup.

Responsibilities

Scrubber onboarding and management - maintain our pool of Scrubbers, provide feedback to scrubbers, constantly improve our Scrubber app
Location partnerships - visit and onboard laundry location partners. Improve the operating locations for optimal Scrubber and ultimately customer end service
Growth tactics and hustle: You have your finger on the pulse of the SF scene - communities to get in front of, businesses to partner with, and events to be a part of
Logistics: work with various delivery and robotics partners to integrate them into NoScrubs operating model
Customer Service - assist in various customer inbound outreach, investigate and root cause analyze any customer order issues
Proactive project identification and ownership - this is a ground floor opportunity to drive improved operations, customer experience, and build the foundation for our national expansion. There are numerous ways ambitious people will identify areas for improvement and drive those to fruition.