Settlement Support Specialist

DiPasquale Moore•Kansas City, MO

3d•Onsite

About The Position

The Settlement Support Specialist is an important entry-level member of the legal team, responsible for supporting the settlement payment process and helping ensure clients receive exceptional service during the final stages of their case. Through effective communication, organization, and follow-through, this role contributes to the timely resolution of claims and an overall positive client experience.

Requirements

High school diploma required
1-year in customer service role
Ability to prioritize tasks and stay on track in a deadline-driven environment
Good written and verbal communication skills with attention to detail

Nice To Haves

Compassionate, professional, and service-oriented with a genuine desire to help clients.
Strong communicator who can build relationships with clients, attorneys, medical providers, and internal stakeholders.
Highly organized with strong attention to detail and the ability to manage multiple priorities.
Calm, resourceful, and solution-oriented.
Exercises sound judgment and discretion when handling confidential information.
Self-motivated and accountable, with the ability to work independently and as part of a team.

Responsibilities

Communicate with clients, insurance companies, and other parties regarding settlement-related documents, payments, and next steps.
Assist with the preparation, collection, review, and organization of insurance-related documents, including releases, affidavits, and other settlement paperwork.
Maintain accurate records of case activity, communications, documents, and payment information.
Prepare and update payment logs, helping ensure payments are received and outstanding items are followed up on in a timely manner.
Work closely with attorneys, paralegals, and other team members to support the settlement process.
Respond to client questions regarding the settlement process.
Coordinate with internal departments to a positive client experience.