Settlement & Payroll Specialist

WESTERN FLYER EXPRESS INC•Oklahoma City, OK

17h•Onsite

About The Position

This role is responsible for processing weekly driver settlements accurately and on schedule, calculating driver compensation, and managing deductions and advances. The specialist will interpret driver contracts, coordinate with various departments to ensure accurate setup and processing, and resolve discrepancies. Key duties include generating and analyzing settlement reports, managing department email inboxes, and communicating effectively with drivers and internal teams. The position also involves maintaining accurate records, identifying process improvement opportunities, and staying current with company operations and driver compensation practices. Performance will be measured against established accuracy, productivity, and KPI standards, while meeting weekly deadlines. Additional duties and special projects may be assigned.

Requirements

Excellent written and verbal communication skills with the ability to communicate professionally with drivers, management, and internal departments.
Strong organizational and time management skills with the ability to prioritize multiple tasks, manage competing priorities, and meet established deadlines.
Strong analytical, critical thinking, and problem-solving skills with the ability to investigate discrepancies, identify root causes, and recommend solutions.
Exceptional attention to detail and commitment to accuracy.
Ability to exercise sound judgment, maintain confidentiality, and handle sensitive information with discretion.
Ability to work independently while collaborating effectively with cross-functional teams.
Ability to adapt to changing priorities and business needs while maintaining productivity and accuracy.
Demonstrated commitment to providing excellent internal and driver customer service.
High school diploma or equivalent required.

Nice To Haves

Previous experience processing driver settlements, transportation accounting, or a related transportation support role preferred.
Experience using AS/400 or similar enterprise systems preferred.
Proficiency in Microsoft Office applications, with strong working knowledge of Microsoft Excel and Outlook.

Responsibilities

Process weekly driver settlements accurately and on schedule in accordance with company policies, driver agreements, and contractual requirements.
Calculate driver compensation based on mileage, percentage pay, and other approved compensation structures.
Review and process deductions, advances, settlement holds, and releases with a high level of accuracy and attention to detail.
Interpret driver contracts and agreements to correctly apply compensation terms, benefits, and authorized deductions.
Coordinate with Human Resources, Safety, Operations, Billing, Imaging, EFS, and other departments to ensure accurate driver setup, settlement processing, and resolution of discrepancies.
Investigate and resolve driver compensation discrepancies, settlement questions, and account issues in a timely and effective manner.
Generate, review, and analyze settlement reports to verify accuracy, identify trends, and support operational decision-making.
Manage and coordinate department email inboxes to ensure timely responses, proper documentation, follow-up, and resolution of driver and internal inquiries.
Communicate effectively with drivers, operations personnel, and internal departments to gather information needed to accurately process settlements and resolve questions.
Maintain accurate settlement records, system data, and processes to minimize manual workarounds and improve operational efficiency.
Identify opportunities to improve settlement processes through technology, automation, and continuous process improvement.
Maintain current knowledge of company operations, driver compensation practices, driver agreements, and operational factors that impact settlements.
Maintain established accuracy, productivity, and key performance indicator (KPI) standards while meeting weekly deadlines.
Perform additional duties and special projects as assigned by management. Other duties as assigned by management.