Mass Torts Settlement Operations Manager

Barnes & Thornburg LLP•Boston, MA

4d•$125,000 - $165,000

About The Position

Barnes & Thornburg is seeking a Settlement Operations Manager to join its product liability and mass torts resolution practice. The role works across the practice’s resolution programs and is responsible for systems, protocols, data integrity, and reporting standards. Under the direction of the attorneys managing the matters, the Manager designs and standardizes intake, tracking, quality assurance, and reporting procedures; serves as a subject matter expert on the team’s case management platform; and translates practice needs into requirements for firm technology personnel and outside platform vendors. The position is intended for someone with a background as a mass torts or settlement paralegal who has moved beyond individual case and docket support into coordinating systems, building procedures, and standardizing practices across teams. The Manager maintains knowledge of where information is held on each matter and how different torts’ structures and system configurations vary. The role reports to the partners and attorneys overseeing the firm’s mass tort settlement matters and coordinates with lead paralegals on each settlement team. It is an attorney support role; decisions, oversight, and ownership of the settlements remain with the attorneys managing the matters. The Manager provides high-level technical and administrative settlement support, oversees data workflows and quality assurance, coordinates claim intake and cross-system validation, maintains payment tracking records, and coordinates lien resolution and QSF data. The role also serves as an administrative and data contact for external parties, trains staff, and maintains reference documentation. The position is performed in a normal law office environment and may require periodic travel to firm offices to work directly with settlement teams. The Manager must be able to perform the essential duties with minimal supervision, with or without reasonable accommodation.

Requirements

Bachelor’s degree and at least 5 years of relevant experience in mass torts, complex litigation, settlement administration, insurance claims, or a comparable high-volume claims environment.
Demonstrated experience building, documenting, or standardizing processes across multiple teams or matters, beyond supporting a single case or matter.
Significant experience with legal case management, claims, or CRM systems such as Case Manager Pro, Litify, or Filevine, or other SQL- or database-backed claims and litigation platforms, including a working understanding of relational case and claim data structure.
Working knowledge of settlement administration mechanics, including claimant inventories, releases, lien resolution, QSF administration, and payment tracking.
Advanced Excel skills, including pivot tables, lookups, and data validation, and the ability to build, interpret, and maintain recurring reports.
Proven track record managing high-volume data and identifying inconsistencies across large medical and claims datasets and legal documentation.
Proficiency in, or a strong aptitude for, emerging legal AI tools for document review, data extraction, and reporting.
Excellent organization, attention to detail, problem-solving, and time-management skills, with the ability to work independently and as part of a fast-paced, high-performing team.
Ability to handle confidential and sensitive information with discretion and professionalism.
Ability to perform essential duties with minimal supervision, satisfactorily, with or without reasonable accommodation.
Ability to work under pressure and manage multiple concurrent workstreams.

Nice To Haves

Paralegal certification.
Experience at a settlement administrator, lien resolution provider, qualified settlement fund administrator, or third-party claims administrator.
Experience designing quality assurance or audit procedures for claims or case data.
Experience training or coordinating staff across multiple teams without direct reporting authority.

Responsibilities

Provide high-level technical and administrative support to attorneys managing mass tort settlements, including claim and case data management, tracking, reporting, and quality control across the settlement lifecycle.
Serve as the practice’s primary subject matter expert on case management and settlement tracking systems, maintaining documentation of configurations, differences, and system capabilities across torts and workstreams.
Design, document, and maintain settlement-team intake, data-entry, tracking, and reporting protocols under attorney direction; standardize practices where possible and document deliberate variations where appropriate.
Administer settlement data quality assurance, define tests, build and run recurring QA and exception reports, communicate findings, and track remediation through closure.
Lead intake of case and claim information, coordinate claimant data submissions with plaintiff’s firms, and reconcile submitted inventories against firm records.
Administer data import, export, batch-update, and reporting workflows, and identify and define needed system capabilities.
Translate practice needs into business requirements for firm technology personnel and outside platform vendors; participate in design discussions, perform acceptance testing, and confirm functionality is usable in practice.
Maintain alignment of claim and settlement data across firm systems and third-party administrator portals; conduct recurring cross-platform validation and resolve discrepancies in claimant status, documentation, and payment milestones.
Maintain settlement payment tracking as a system of record, including payment status and history, tax documentation, and administrative expenses, and ensure records are complete and audit ready.
Coordinate and report healthcare, lien resolution, and QSF data with settlement administrators, lien resolution vendors, and clients; track conditions precedent to distribution of settlement funds.
Serve under attorney supervision as an administrative and data point of contact for settlement administrators, lien resolution vendors, and plaintiff’s counsel regarding claim status, data submissions, and discrepancies.
Train lead paralegals, settlement team members, and new staff on protocols and system use; build and maintain reference documentation and job aids.
Perform other duties related to settlement operations as assigned.