Servicing Relationship Specialist - Hybrid in Charleston

SouthState Bank • Charleston, SC

6d • Hybrid

About The Position

Responsible for being proficient in all critical servicing functions within the Loan Operations Department (including: loan maintenance, payment processing, insurance and escrow tracking/processing, collateral release processing; credit disputes, etc.) in order to assist internal customers with loan level support through inbound calls and Source cases. Deliver results by solving problems in a wide variety of issues and requests, setting expectations of resolution, and communicating results. This requires advanced knowledge of Loan Operations functions and procedures and remaining up to date with all changes to bank policies, procedures, federal and state regulations which impact problem resolution aspects. May assist with special initiatives or projects; supports other areas within Loan Operations as needed.

Requirements

• High School diploma required
• A minimum of 1 year of experience in loan servicing with knowledge of loan documentation or equivalent role is required.
• Proficient with Office products including Microsoft Word and Excel with the ability to create and manage spreadsheets.

Nice To Haves

• Bachelor’s degree preferred.
• Experience with FiServ Premier Systems is preferred.

Responsibilities

• Answers phone inquiries accurately and courteously with minimal supervision
• Consistently maintain a professional, courteous, and pleasant tone in all situations.
• Identify and resolve loan inquiries using listening, critical thinking, and probing skills for one call resolution.
• Develop and maintain a proficient and working knowledge of all servicing aspects of Loan Operations and develop an understanding of all other critical job functions as needed to assist lenders and customers.
• Perform specific servicing related tasks such as loan maintenance, payment research, and insurance and escrow tracking research.
• Process all work orders, incoming requests and payments within defined SLAs and timeframes.
• Assist with review and updates to departmental procedures and assist management with process improvements.
• Establish positive working relationships with team members and others across the organization.
• Responds timely to all inquiries from lenders and other bank personnel.
• Keep up-to-date with industry trends and regulations; identifies changes affecting the department and takes appropriate action; notifies staff of internal operations changes.
• Responsible for organizational integrity and business ethics as it relates to this position, and communicating this commitment to any applicable subordinates.
• Perform other related job duties and special projects as assigned.
• Ensure compliance South State Bank Code of Business Conduct and Ethics and other operating policies and procedures.
• Completes compliance training, adheres to all anti-money laundering guidelines and procedures, and all regulatory requirements.

Benefits

• 401k
• health_insurance
• dental_insurance
• vision_insurance
• life_insurance
• disability_insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED