Servicing Relationship Specialist - Hybrid in Charleston
About The Position
The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions. We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!
Requirements
- High School diploma required
- A minimum of 1 year of experience in loan servicing with knowledge of loan documentation or equivalent role is required.
- Proficient with Office products including Microsoft Word and Excel with the ability to create and manage spreadsheets.
Nice To Haves
- Bachelor’s degree preferred.
- Experience with FiServ Premier Systems is preferred.
Responsibilities
- Answers phone inquiries accurately and courteously with minimal supervision
- Consistently maintain a professional, courteous, and pleasant tone in all situations.
- Identify and resolve loan inquiries using listening, critical thinking, and probing skills for one call resolution.
- Develop and maintain a proficient and working knowledge of all servicing aspects of Loan Operations and develop an understanding of all other critical job functions as needed to assist lenders and customers.
- Perform specific servicing related tasks such as loan maintenance, payment research, and insurance and escrow tracking research.
- Process all work orders, incoming requests and payments within defined SLAs and timeframes.
- Assist with review and updates to departmental procedures and assist management with process improvements.
- Establish positive working relationships with team members and others across the organization.
- Responds timely to all inquiries from lenders and other bank personnel.
- Keep up-to-date with industry trends and regulations; identifies changes affecting the department and takes appropriate action; notifies staff of internal operations changes.
- Responsible for organizational integrity and business ethics as it relates to this position, and communicating this commitment to any applicable subordinates.
- Perform other related job duties and special projects as assigned.
- Ensure compliance South State Bank Code of Business Conduct and Ethics and other operating policies and procedures. Completes compliance training, adheres to all anti-money laundering guidelines and procedures, and all regulatory requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
