Servicing Investor Relations Manager

GoodLeap

7d

About The Position

GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, including solar panels, batteries, energy-efficient HVAC, heat pumps, roofing, and windows. Their platform has facilitated over $27 billion in financing for sustainable solutions since 2018, benefiting over 1 million homeowners. GoodLeap also supports GivePower, an award-winning nonprofit that builds and deploys life-saving water and clean electricity systems, impacting over 1.6 million people across Africa, Asia, and South America. The Servicing Investor Relations Manager is responsible for the day-to-day execution and operational management of the Investor Relations (IR) function within Servicing. This role involves leading the team responsible for investor reporting, request management, servicing transfers, and ongoing investor communication, ensuring all deliverables are completed accurately, on time, and in compliance with investor requirements. The Manager serves as the primary driver of execution across IR workflows, owning task tracking, SLA adherence, reporting timelines, and cross-functional coordination, partnering closely with Servicing, Capital Markets, Legal, and third-party servicers to meet investor expectations and ensure efficient operational processes.

Requirements

• 4 - 6 years of experience
• Strong understanding of loan servicing operations and investor reporting requirements.
• Experience managing deadlines, SLAs, and high-volume operational workflows.
• Ability to coordinate across multiple teams and stakeholders to drive timely execution.
• Strong attention to detail and organizational skills.
• Analytical mindset with the ability to identify process gaps and drive improvements.
• Excellent written and verbal communication skills.

Nice To Haves

• Bachelors in Business preferred
• Experience working with Capital Markets, Legal, or external investors preferred.

Responsibilities

• Oversee day-to-day Investor Relations operations, including investor reporting, inbound requests, servicing transfers, and ad hoc inquiries, ensuring all deliverables are completed accurately and within established SLAs.
• Lead and develop the IR team by setting expectations, monitoring performance, balancing workloads, and ensuring accountability to deadlines, quality standards, and investor requirements.
• Own tracking and execution of all IR deliverables, including maintaining centralized trackers, managing reporting calendars, and ensuring all commitments across internal teams and third-party servicers are completed on time.
• Serve as the primary point of coordination for investor requests and communications, partnering with Servicing, Capital Markets, Legal, and other internal teams to gather information, resolve issues, and deliver timely, accurate responses.
• Manage servicing transfer support and investor-related operational processes, ensuring accuracy, completeness, and alignment with contractual and regulatory requirements
• Monitor SLA performance, identify risks or delays, escalate issues as needed, and implement process improvements to enhance efficiency, accuracy, and reliability of IR operations.
• Support the Sr. Manager of Investor Relations by preparing reporting summaries, status updates, and materials for internal leadership and investor discussions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees