Servicing Administration Specialist

Aqua Finance, Inc.

2d•Hybrid

About The Position

The Servicing Administration Specialist plays a critical role in supporting the Account Servicing department through accurate and timely execution of administrative and customer correspondence tasks. This position is responsible for handling account administrative support duties and processing customer correspondence in compliance with company policies, procedures, and Service Level Agreements (SLAs). The Specialist ensures a seamless customer experience and maintains detailed records of all activities.

Requirements

High School Diploma or GED equivalent required
1 year in Customer Service, or a related field, required
Attention to detail and accuracy required
Excellent verbal and written communication skills required
Proficient in the utilization of Microsoft Office Suite
Ability to thrive in a fast paced work environment
Strong problem-solving skills, with the ability to identify issues and implement effective solutions
Capable of managing large amounts of information using computer systems, creating and editing databases, and generating reports
Basic understanding of mathematical concepts
Strong organizational and analytical skills to handle multiple tasks simultaneously

Nice To Haves

Financial industry experience preferred

Responsibilities

Serve as the primary contact for administrative tasks including scanning, privacy opt-outs, USPS address changes, mail processing, late fee waivers, due date changes, extensions/deferments, and customer correspondence.
Draft, process, and send letters accurately via mail, fax, or email, including Payoff Letters, Letters of Guarantee, UCC-related letters, and other customer correspondence.
Retain copies of all correspondence sent and maintain accurate records of account modifications and updates.
Manage customer contact preference updates, such as e-statement opt-outs.
Process returned mail, SharePoint requests, and system queue tasks to ensure timely completion.
Capture and document activities performed on accounts, maintaining compliance with company standards.
Run daily files, maintain logs of requests, and ensure tasks are accurately tracked.
Perform general office and administrative duties related to account servicing, including front desk support and mail preparation (e.g., stuffing and sealing envelopes).
Supervise assigned queues to ensure work is completed on time.