Services Sales Manager

Pacific Coast Trane•Sunnyvale, CA

5d•Onsite

About The Position

Pacific Coast Sales & Service is the San Francisco district office representing the Trane Company that manufactures, manages, and services HVAC equipment systems and controls. We are looking for a Service Sales Manager to join our team. In this role, you will function as district sales leader for services and projects sold through the Services revenue streams. You will be responsible for developing and maintaining long-term customer relationships and maximizing account penetration and customer retention with building owner accounts. Sales constitutes all the processes and functions required for obtaining inside/outside sales and ensuring customer satisfaction.

Requirements

Bachelor's degree in engineering, engineering technology, business or equivalent from a four-year college or university preferred, or equivalent combination of education and experience.
Minimum five (5) years of related experience in a sales leadership role.

Responsibilities

Overall responsibility for customer and regional sales management, new customer acquisition, customer satisfaction measurement, price management, marketing, maximizing account penetration, market penetration, customer retention, hiring and on-boarding of new sales associates, continued assessment of skills and administering necessary training, setting quotas, accurate sales forecasting and consistent use of Trane sales tools and systems.
Responsible for achieving annual objectives regarding profit, volume, margins, business mix, and share.
Responsible for promoting all Trane Systems linkage Programs: including In-Warranty-Service Agreements and when appropriate, Building Automation to Service.
Assemble high performance teams and interact with Account Managers with differing business development requirements, customer focus, experience, sales cycles, and product portfolios.
Manage ongoing performance by monitoring and coaching Account Managers’ effectiveness and efficiency in relation to project attainments, customer service, customer relationship development, and business profitability.
Maintain customer satisfaction by investigating concerns, implementing corrective action, and communicating with customers and sales team as needed.