Services Regional Manager, Amazon Business Services

Amazon • Virtual,

2d • Hybrid

About The Position

Amazon Business is a rapidly expanding global business focused on building innovative purchasing and procurement solutions for businesses and organizations. We are seeking a results-oriented and customer-obsessed Services Regional Manager to lead field operations within a designated region. This role involves building and managing a team of Territory Managers, driving service quality, and implementing scalable processes to enhance customer satisfaction. The ideal candidate is a strong people leader adept at working in a fast-paced environment, with a keen eye for operational details and a passion for delivering high-quality, scalable solutions that improve customer experience. This is a travel-intensive role requiring frequent on-site customer presence, up to 60-70% domestic travel, and the ability to stand for up to 8 hours.

Requirements

• 2+ years of people management experience
• Experience with analytical tools and ability to dive deep into metrics and reporting
• Experience working with and influencing senior level stakeholders
• 5+ years of Business, Operations, Supply Chain, Learning, or related field experience
• Demonstrated ability to build or scale operational functions, with an ability to operate effectively in ambiguous environments.

Nice To Haves

• Experience hiring and developing sales management teams
• Experience working with and managing third party vendors, or experience leading cross-functional teams across engineering, operations, and field execution through launch readiness and go-live phases
• Experience with Continuous Improvement and Six Sigma methodologies
• Experience building, managing and coaching a team in a high-growth environment
• Experience driving technological and process innovation
• Bachelor’s degree in business, operations management, or a related field; MBA is a plus.

Responsibilities

• Build and lead a team of Territory Managers within your region, fostering a strong, inclusive culture rooted in Amazon’s Leadership Principles.
• Champion a culture of customer obsession, ensuring every process and decision is driven by improving the end-to-end customer experience.
• Implement and uphold regional operational standards, KPIs, and performance metrics to drive consistency, efficiency, and service quality across your territory.
• Hire, mentor, and develop high-performing Territory Managers, focusing on long-term career growth, ownership, and operational excellence.
• Manage vendor and technician performance within your region, including onboarding, compliance, quality assurance, and continuous improvement initiatives.
• Ensure third-party partners in your region execute work to the highest standards on behalf of Amazon, consistently delivering quality outcomes and positive customer experiences.
• Establish mechanisms for your Territory Managers to engage regularly with partners and customers to assess service quality and gather feedback.
• Drive continuous improvement by identifying operational gaps in your region, implementing scalable solutions, and sharing best practices across the organization.
• Collaborate with cross-functional teams including product, engineering, vendor management, and customer service to resolve operational challenges and elevate the customer experience.
• Use data and analytical insights to monitor regional performance, identify trends, and take action to improve results.
• Own regional operational execution, ensuring your team delivers results that align with customer expectations and business goals.
• Act as a culture carrier within the organization, setting the tone for team collaboration, bias for action, and high standards.
• Serve as the primary escalation point for field operations issues in your region, balancing short-term problem solving with long-term systemic improvements.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level