Regional Manager Business Services

East Coast Credit Union • , NS

11h • Onsite

About The Position

East Coast Credit Union is seeking a Regional Manager, Business Services to join their team in Nova Scotia. This role reports to the Director, Business Services and is responsible for credit structuring, portfolio growth, risk monitoring, and delivering exceptional member service. The incumbent will act as a trusted advisor, working with internal teams to offer holistic financial solutions and long-term partnerships to commercial members through proactive relationship management, sound credit practices, and a deep understanding of business needs.

Requirements

• Successfully completed a Bachelor’s Degree in Business or Commerce.
• Six to nine years of relevant experience in business lending, including at least two years of supervisory experience, or an equivalent combination of training and experience in credit management.
• Strong leadership skills, with the ability to inspire and guide team members.
• A deep understanding of business lending principles, including risk assessment, credit structuring, and regulatory compliance, with the ability to support and guide team members in complex lending scenarios.
• Exceptional problem-solving and decision-making abilities to address challenges, identify opportunities, and implement effective solutions that align with organizational objectives.
• Excellent communication and interpersonal skills to engage with team members, clients, and partners, ensuring clarity, trust, and alignment on business objectives and solutions.
• Strong organizational and time-management skills to oversee multiple priorities, manage deadlines, and ensure operational excellence in a fast-paced environment.

Nice To Haves

• Knowledgeable in wealth management and sales practices.
• Experienced in lending and skilled at recognizing and reducing risk.
• A change leader who adapts with resilience.
• A team leader who fosters collaboration.
• Committed to developing others.

Responsibilities

• Coordinate and manage the activities of direct reports to deliver optimal internal and exceptional member service.
• Participate in maintaining and supporting a high performing and inclusive culture through regular coaching, mentoring, and support for learning and development opportunities.
• Determine staffing and training requirements and keeps track of key metrics related to service standards, member satisfaction and retention, and staff productivity among others. Recommends actions and initiatives as required.
• Assists Branch Managers with credit structuring and assessment and provides training or coaching when required.
• Identify opportunities to deepen relationships and refers members to internal experts and external partners for additional support.
• Build and maintain strong, trust-based relationships with business members.
• Conduct financial analysis and traditional underwriting to assess creditworthiness and structure appropriate lending solutions.
• Prepare complete and accurate credit submissions, ensuring alignment with internal policies and regulatory standards.
• Negotiate loan terms including rates, repayment schedules, and security requirements in collaboration with members.
• Actively monitor portfolio performance, including account activity, covenant compliance, and early signs of credit deterioration.
• Identify and pursue new business opportunities through networking, referrals, and community involvement.
• Ensures the team maintains accurate and up-to-date member records and loan documentation.
• Contribute to departmental reporting, tracking activity and performance against business objectives.

Benefits

• Outstanding culture and opportunity to join an engaged and community-focused team.
• Tuition reimbursement, training, and personal development.
• Competitive compensation ($104,012.42 – $125,534.77) and benefits with performance-based incentives.
• Generous benefits package including a Flexible Health and Dental Plan (paid 100% by employer) and up to 9% contribution with employer match in the Defined Contribution Pension Plan.
• Additional employee perks include but are not limited to wellness credit; reduced rates on employee loans/mortgages and paid volunteer time.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager