Services Project Manager III

Duck Creek Technologies•Bay Area, CA, CA

6d•$100,100 - $174,700

About The Position

The Services Project Manager III manages key client projects and coordinates their completion on time, within budget, and within scope. The role defines project scope and objectives with relevant stakeholders, develops and maintains detailed project plans, sets deadlines, assigns responsibilities, and tracks progress. It also manages changes to project scope, schedules, and costs; leads internal and external stakeholder meetings; escalates issues to management as needed; and creates project documentation and materials for clients and staff. The role develops presentations, spreadsheets, diagrams, and process maps to document needs. The position operates in a global software and services environment and requires independent work alongside cross-team collaboration.

Requirements

Bachelor’s degree or higher, or equivalent additional years of experience.
Applicable functional experience in Services Project Management or a closely related function.
Practical experience in Services Project Management or a closely related function.
Demonstrated ability to deliver work of moderate to high complexity in a global software, SaaS, technology, insurance technology, or comparable business environment.
Ability to work independently with limited day-to-day instruction and collaborate across teams.
Applied knowledge of Services Project Management practices, processes, tools, and operating standards.
Sound analytical judgment and structured problem-solving capability.
Ability to plan, prioritize, and deliver work against agreed timelines.
Clear written and verbal communication for technical and business audiences.
Stakeholder management and cross-functional collaboration skills.
Attention to detail and commitment to high-quality work products.
Ability to interpret data, identify trends, and convert findings into action.
Process improvement mindset with practical change management awareness.
Understanding of governance, risk, controls, and policy compliance.
Customer, partner, or internal service orientation appropriate to the function.
Adaptability in a dynamic global software company environment.
Ownership, accountability, and reliable follow-through.
Professional discretion when handling confidential or sensitive information.
Ability to learn new systems, tools, methods, and business processes quickly.
Inclusive behaviors that support collaboration, trust, and constructive feedback.

Nice To Haves

Advanced degree, professional certification, or specialized training relevant to Services Project Management.
Experience improving processes, tools, reporting, controls, or operating practices within the function.
Experience partnering with distributed teams and stakeholders across regions, business units, or functional areas.

Responsibilities

Manage key client projects.
Ensure projects are delivered on time, within scope, and within budget.
Define project scope and objectives with relevant stakeholders and ensure technical feasibility.
Develop and deliver presentation materials.
Develop detailed project plans to monitor and track progress.
Set deadlines, assign responsibilities, and monitor and summarize project progress.
Manage changes to project scope, schedule, and costs using appropriate verification techniques.
Lead meetings with internal and external stakeholders.
Report and escalate issues to management as needed.
Create and maintain comprehensive project documentation.
Develop project plans to share with clients and staff members.
Develop spreadsheets, diagrams, and process maps to document needs.

Benefits

Flexible work environment.
Employer-sponsored health, dental, and vision benefits.
Life and disability insurance.
Retirement savings support, including an RRSP program with a 3% employer match for Canadian employees.
Paid statutory holidays, vacation, and other paid leaves in accordance with applicable provincial standards.
Employee Assistance Program (EAP).
Medical, dental, vision, life, and disability insurance.
401(k) retirement plan with a 6% employer match up to $12,000 annually.
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
Paid holidays, vacation, and volunteer time.
Annual bonus compensation, subject to plan terms and individual eligibility.