Services Programmer

Imagine the Possibilities Inc • Jefferson, IA

3d • Onsite

About The Position

This is an in-office/on-site role operating administratively across a variety of service departments. Service Programmers support people with physical and mental health needs to live and receive services in ways that honor their abilities. They monitor services, develop strategies to help people achieve their goals, and coordinate supports that empower individuals to meet and exceed those goals. The role provides consistent leadership and a trusted foundation for service teams.

The position is Monday through Friday and includes an on-call rotation. It requires occasional transportation and short-notice coverage to maintain continuity of services. Duties may change at any time, and the job description does not imply an employment contract.

Requirements

• Be at least 18 years of age.
• Have a valid driver’s license and the ability to transport individuals as needed.
• Have reliable transportation and provide proof of automobile insurance with liability coverage of $100,000/$300,000/$50,000.
• Have a high school diploma or GED equivalent.
• Be authorized to work in the United States without sponsorship.
• Have strong communication abilities.
• Demonstrate adaptability and a willingness to learn.
• Be able to balance confidence and humility, advocate for others, and follow leadership when appropriate.
• Be mission-oriented and committed to empowering people to reach individual achievement.

Responsibilities

• Build and maintain a positive team culture through staff engagement, regular team meetings, coaching, and ongoing support.
• Participate in on-call responsibilities and provide short-notice coverage as needed.
• Oversee operational resources and needs, including vehicle scheduling, individual budgets, representative payee coordination, medication check-ins, appointment scheduling, and transportation.
• Coordinate with individuals, families or guardians, case managers, Medicaid Community Based Care Managers, and the Interdisciplinary Team to develop individualized plans and establish goals and outcomes.
• Maintain authorizations and required assessments and monitor individual progress.
• Ensure services comply with agency policies, laws, regulations, and industry standards.
• Maintain complete, accurate, and timely documentation in the approved electronic medical record, including service records, incident reports, investigations, interactions, goal progress, and changes to services or rights.
• Advocate for individuals’ meaningful choice, independence, dignity, and control over their lives, ensuring services reflect their needs, preferences, and goals.
• Collaborate with internal teams and community partners to strengthen resources, relationships, and opportunities for individuals served.

Benefits

• Base pay of $22.63 per hour, with the possibility of a higher starting rate based on education and experience.
• Flexible scheduling opportunities.
• Paid time off (PTO).
• 401(k) retirement plan.
• Medical, dental, vision, and life insurance plans.
• Pre-paid legal services.
• Discounted Costco or Sam’s Club memberships.
• Leadership development and advancement opportunities.
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED