Sr. Services Program Manager

Proofpoint•California, CA

12d•$101,600 - $214,005•Hybrid

About The Position

The Services Program Manager partners closely with Sales, Customer Success, Services, Marketing, and Product stakeholders to develop and execute go-to-market (GTM) strategies that drive Services attach rates, expand Services Annual Recurring Revenue (ARR), and increase customer adoption of Proofpoint Services offerings. This role serves as both a strategic and operational leader, helping account teams identify services opportunities, position service value, and accelerate customer outcomes. The Services Program Manager acts as a Services overlay specialist, participating in customer-facing engagements alongside account teams to articulate the business and operational value of Services. The ideal candidate is a self-starter who thrives in a fast-paced environment, can work independently while influencing cross-functional teams, and leverages AI technologies, including Amazon Q, to improve productivity, insights, and business outcomes.

Requirements

Bachelor's degree in Business, Technology, Marketing, Management, or equivalent experience.
5+ years of experience in Program Management, Services Sales, Customer Success, Professional Services, Sales Operations, or related roles.
Proven experience developing and executing GTM programs that drive revenue growth and business outcomes.
Strong understanding of Services business models, recurring revenue strategies, and customer lifecycle management.
Experience partnering with Sales organizations and supporting customer-facing engagements.
Demonstrated ability to influence and drive results across cross-functional teams without direct authority.
Experience using AI tools and technologies, including Amazon Q or similar AI platforms, to improve business outcomes.
Strong analytical skills with experience using data to drive strategic decisions and measure program success.
Exceptional presentation, communication, and stakeholder management skills.
Ability to work independently, prioritize effectively, and manage multiple initiatives simultaneously.
Proven ability to think strategically while executing operationally.
Strong team player with a collaborative mindset and a bias toward action.

Nice To Haves

Experience in cybersecurity, SaaS, cloud, or enterprise software industries.
Experience supporting Professional Services, Managed Services, Customer Success, or recurring services businesses.
Knowledge of sales methodologies and enterprise account planning processes.
Experience building executive-level presentations, business cases, and GTM plans.
Familiarity with CRM, BI, and AI-powered productivity tools.

Responsibilities

Develop and execute Services GTM programs designed to increase Services attach rates, bookings, and recurring revenue.
Partner with Sales leadership, Account Teams, Customer Success, and Services leadership to identify growth opportunities and drive execution.
Build repeatable motions, playbooks, and best practices that improve Services adoption throughout the customer lifecycle.
Analyze sales and services performance metrics to identify trends, opportunities, and areas for improvement.
Establish KPIs and reporting mechanisms to measure Services pipeline, attach rates, conversion rates, and ARR growth.
Serve as a Services subject matter expert and overlay specialist supporting account teams throughout the sales cycle.
Participate in customer meetings, discovery sessions, workshops, and executive presentations to articulate the value of Services offerings.
Assist account teams in identifying customer challenges and aligning appropriate Services solutions to desired business outcomes.
Collaborate with Services leadership and delivery teams to ensure accurate positioning of service offerings and customer expectations.
Support strategic opportunities and large account initiatives that require Services expertise.
Lead cross-functional initiatives that improve Services sales effectiveness and operational efficiency.
Coordinate activities across Sales, Services, Marketing, Customer Success, Product, and Operations teams.
Identify risks, dependencies, and obstacles that may impact Services growth objectives and develop mitigation plans.
Create scalable processes that improve Services opportunity identification, qualification, and execution.
Drive accountability and alignment across stakeholders to ensure successful program outcomes.
Leverage AI technologies, including Amazon Q, to improve productivity, automate workflows, generate insights, and enhance decision-making.
Champion AI adoption within Services and field organizations by identifying practical use cases and best practices.
Develop AI-enabled approaches to support GTM planning, customer engagement, reporting, and operational excellence.
Stay current on emerging AI capabilities and recommend opportunities to improve business performance.

Benefits

Competitive compensation
Comprehensive benefits
Career success on your terms
Flexible work environment
Annual wellness and community outreach days
Always on recognition for your contributions
Global collaboration and networking opportunities
flexible time off
a comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year
a three-week Work from Anywhere option