Services Operations Specialist- W2

Insight•Fort Worth, TX

2d•Onsite

About The Position

Service Operations Specialists are situated in different sections within the Sustainability department, which operates as an integration and warehouse facility. Expect moderate noise levels akin to a typical business office environment with computers, phones, and printers, as well as light foot traffic. Teammates should be comfortable working in a confined space and capable of sitting at a computer terminal for extended periods. This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

Requirements

Ability to communicate in and understand English to the extent necessary to fulfill/perform the essential job functions necessary.

Nice To Haves

Comfortable working in a confined space
Capable of sitting at a computer terminal for extended periods

Responsibilities

Enter orders in a timely manner for the shipping, retrieval, and exchange of technology devices for specific accounts, while adhering to the clients Service Level Agreements (SLA).
Investigate and resolve receiving discrepancies, proactively managing receipt dates, working with distribution employees to resolve issues regarding lost and damaged products.
Become an expert of information regarding specific products, programs, and initiatives of assigned vendors and product categories.
Clear communication skills are required to deliver client facing messages verbally and in writing, and the ability to respond effectively to inquiries or complaints in a timely fashion.
Work with vendors in acquiring Return Merchandise Authorization (RMAs) for damaged, unused products.
Manage all aspects of assigned vendors, back-orders, and estimated time of arrivals (ETA), as well as the handling and tracking of warranty claims.
Work with internal personnel on problems relating to parts ordering information.
Responsible for maintaining accurate costing, classification, status of assigned products, identify billing and inventory discrepancies, and report appropriately. Work with finance to resolve any vendor issues, as necessary.