Ace Hardware Services Manager

JC LICHT•Chicago, IL

4d•$23 - $25•Onsite

About The Position

JC Licht Ace Hardware is seeking a Services Manager to lead and execute all in-store service operations across assigned locations. This role is responsible for ensuring high-quality delivery of services such as screen and frame repair, window and glazing services, glass and acrylic cutting, sharpening, and other fee-based customer solutions. The Services Manager will drive revenue growth through services, maintain operational excellence, uphold safety and quality standards, and build a skilled team to deliver complete customer solutions. This position is key to differentiating the business through service offerings that foster long-term customer relationships and repeat business.

Requirements

2–5+ years of retail, hardware, or service-based operations experience
Previous experience in screen repair, glass, window, or light construction trades (preferred)
Equipment repair or technical services (strong plus)
Prior leadership or supervisory experience a plus
Strong mechanical aptitude and hands-on problem-solving ability
Ability to diagnose and execute repairs across multiple service types
Excellent organizational and workflow management skills
Customer-focused with strong communication abilities
Ability to train and develop technical skillsets in others
Strong attention to detail and quality control
Ability to work efficiently and independently with strong time management skills
Appropriate judgment on when to ask for support and when to make decisions independently
Strong communication and follow up skills, displaying a sense of ownership
Ability to frequently lift and carry up to 50 lbs and occasionally up to 75 pounds
Comfortable working with tools, machinery, and glass materials
Standing for extended periods and performing hands-on physical work
Ability and comfort in driving utility van throughout city, as needed

Responsibilities

Perform all service work, including screen repair and custom screen builds, window repair and glazing, glass and acrylic cutting, blade sharpening (mower blades, knives, tools), and Stihl power equipment repair and assembly services.
Diagnose customer issues and determine appropriate repair solutions.
Ensure all work is completed to a high standard with strong attention to detail.
Manage complex or custom jobs independently.
Maintain consistent service standards for all projects.
Ensure all services are performed accurately, safely, and efficiently.
Implement a structured intake, tracking, and completion system for all service orders.
Ensure all service jobs are properly quoted and approved, logged (POS or ticket system), completed within expected timelines, and properly entered in the software system.
Monitor open orders and ensure no backlog or missed deadlines.
Improve workflow efficiency and turnaround times.
Manage ordering and inventory of service-related materials: screen mesh, frames, splines, glass sheets, glazing materials, and replacement parts and hardware.
Work with vendors for specialty materials and repair support.
Ensure cost control and margin optimization on service jobs.
Ensure all service equipment is properly maintained, including glass cutters, saws, workstations, screen rolling tools and frames, and sharpening equipment.
Enforce strict safety standards and protocols.
Train team on safe tool operation and handling of materials like glass and sharp equipment.
Performing duties of sales associate on Ace Hardware store floors when needed or when service work is minimal.
Other reasonable duties as requested.