Services Lead, Stores - Full Time

Sephora•Dartmouth, NS

5d•Onsite

About The Position

As a Services Lead, you will be supporting all departments on the sales floor within a specific Sephora location. Departments at a Sephora store include Skincare, Sephora Collection or Fragrance or a combination of these. You will be responsible for ensuring that all members of the team execute Sephora’s selling model and provide outstanding client service so that the store achieves and exceeds company objectives.

Requirements

One to three years’ experience in a similar role at a similar volume store or equivalent internal experience.
Proven ability to influence peers and provide feedback.
Demonstrated strong client service skills.
Demonstrated effective time management and problem-solving skills.

Responsibilities

Ensure all Beauty Advisors properly execute Sephora’s selling model.
Be aware of the store’s sales performance and opportunities ensuring that the department specific team member is aligned with goals.
Support the Operations team by ensuring that all merchandising concepts and visuals on the sales floor are within company standard.
Keep the sales floor look and feel at the highest levels.
Execute any Animations and updates as needed.
Regularly act as the Manager on Duty within the store.
Engage with cast and clients on-stage whenever possible.
Demonstrate a strong understanding of the store’s sales performance and business opportunities.
Ensure proper zoning on stage to support client needs.
Adjust staffing levels as needed to meet client expectations.
Participate in the interviewing process as needed for the World team.
Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, & Initiative.