Services Key Account Manager

Tetra Pak•Denton, TX

3d•Hybrid

About The Position

Tetra Pak is seeking a dynamic and customer-focused Services Key Account Manager to join the Tetra Pak Services Sales Team. This role is pivotal to customer operational success, managing and developing focused sales areas and customer relationships from a Tetra Pak Services perspective. The Services Key Account Manager will be the key point of contact for customers, ensuring timely resolution of operational issues, identifying customer needs, and delivering solutions for mutual growth. The role involves working with customers in the Food & Beverage industry, seeking opportunities both within and outside the existing customer base to sell the Services Portfolio and grow the market. The position is ideally based in Toronto, Canada or Denton, TX, with potential consideration for other Tetra Pak locations in the US/CAN market. Travel up to 60% of the time to customer sites is expected. Tetra Pak is not considering applicants who require International relocation to the United States or Canada.

Requirements

A Bachelor’s degree or equivalent skills and experience is required, an Engineering major is highly preferred.
A blend of at least 3 years of technical business development/sales/account management or other customer facing experience is required.
Ability to dive deeply into technical issues to solve problems in collaboration with our internal quality and technical teams, as well as our customers.
Self-Driven attitude and the ability to work autonomously.
Strong hunting mentality with a focus to uncover new business opportunities.
Consultative and clear communication skills with energy and drive.
Demonstrated ability to build lasting relationships and close deals.
Quick learning as well as and strong presentation skills.
Self-drive and the ability to work autonomously.

Nice To Haves

knowledge of Ice Cream area is a plus.

Responsibilities

Participate in translation of global/cluster objectives related to three-year forecasting and planning into Market Area deliverable with focus on the Ice cream area.
Lead understanding purchasing drivers of Ice Cream customer base in USA-Canda from the Services perspective.
Lead creation, implementation and follow up of sales and business strategy based on the identified purchasing drivers for a given group of accounts.
Lead understanding of customer needs through proactive continuous customer diagnosis and analysis.
Lead opportunity management, cross selling and up selling and fact-based value proposal, negotiate and close deals.
Lead growth of profitable service contracts.
Participate in creation, implementation and follow up of sales in plans for Key Accounts in collaboration with KAM.
Lead creation service business plans in collaboration with portfolio, SAR and SSE.
Lead services dimension in project lifecycle management to ensure Services Portfolio is presented at an early stage and new equipment is effectively handed over to services.
Participate in follow-up value delivered, customer satisfaction and profitability on service business with customer and internally.
Participate in resolution of technical issues by being responsible for communication with customers and issue drivers.
Lead creation of quality plans and participate in implementation and follow-up of targets.