Services Experience Manager - Columbus GA

Best Buy•Columbus, GA

1d•Onsite

About The Position

As the Retail Services Experience Manager, you’ll oversee the day-to-day leadership duties related to Geek Squad services within your micro-market of local Best Buy stores. You’ll ensure stores are staffed efficiently so employees can deliver excellent customer experiences. You’ll drive customer and employee engagement strategies for computer and cellphone repair as well as car electronics installations. You’ll also be responsible for driving employee development and performance management.

Requirements

2 years of experience as a supervisor or manager in business, military or related fields
2 years of experience in sales, customer service or consumer electronics repair
1 year of experience managing and reviewing operational expenses and revenue

Nice To Haves

Inventory control and/or technology repair experience
Multi-location retail experience

Responsibilities

Manage the store’s services business, overseeing repairs and car installations to maximize efficiency and provide excellent customer experiences
Provide work direction, ongoing training, career development and performance management to your Geek Squat Agents and supervisors across the micro-market
Analyze reporting and performance indicators, including customer satisfaction, turn time, productivity and revenue metrics to identify gaps and lead the team to improve results
Coach and develop leaders and Geek Squad Agents to meet or exceed their role expectations and support their career goals
Drive revenue and operating income growth by tailoring your leadership to each location’s needs