Services Enablement Specialist

Clinisys • Morrisville, NC

7h • $65,000 - $85,000 • Remote

About The Position

As a Services Enablement Specialist, you will collaborate with Clinisys sales team members and external clients to develop project scope documentation, coordinate discussions, and create and manage other services focused documentation for the sales team. Key focus will be on providing high-quality sales support documentation in a timely manner. The Services Enablement Specialist will also liaise with services leadership, development, product management and interface and application engineers to plan service delivery projects. The Services Enablement Specialist regularly exercises discretion and judgment related to matters of significance while performing the duties and responsibilities of the job.
Clinisys' AI Philosophy
Building an AI‑first organisation is central to Clinisys’ purpose and the impact we deliver. As a global provider of intelligent diagnostic informatics solutions, we build AI‑enabled, cloud‑based platforms to enhance diagnostic workflows across healthcare, life sciences, and public health. By applying intelligent technology thoughtfully and responsibly, we help laboratories and testing environments operate more effectively, generate meaningful insights at scale, and ultimately support healthier and safer communities. Operating across more than 30 countries, Clinisys expects all colleagues—regardless of role or function—to work confidently with AI‑enabled tools, apply digital and analytical thinking, and continuously adapt as technologies evolve. We must drive an AI-first sense of purpose and urgency.

Requirements

• Strong understanding of Microsoft Windows, MS Office, MS Project and standard office equipment.
• Demonstrated ability to influence positive outcomes with internal and external constituents as part of driving progress on sales engagements.
• Excellent analytical skills, with an ability to understand and solve problems, identify improvement opportunities, and create effective action plans during the performance of assigned tasks.
• Demonstrated ability to work concurrently on multiple projects in a matrix setting.
• Excellent written and verbal communication skills and present to all levels of leadership.
• Demonstrated leadership and ability to prioritize one’s own workload, work independently and autonomously, in a team environment that requires quick turnaround and quality output.
• Solid knowledge of laboratory workflows, project management methods, practices, tools, and techniques.
• Basic understanding of laboratory information systems, instruments, and interfacing requirements.
• Bachelor’s degree in business or related discipline or equivalent experience
• 2 years of experience in project management, managing software implementations, and experience with direct client engagements
• 2 years’ experience partnering with key client project stakeholders at the director level or above
• Experience using AI technologies, like Microsoft Co-Pilot, to assist with the project management process.

Nice To Haves

• Previous experience in hospital or environmental laboratories
• LIMS implementation project management experience
• Account management with hospital or environmental laboratories

Responsibilities

• Proactively sets and manages expectations with internal and external customers regarding deliverables, timelines and issues and risks.
• Collaborates with the sales organization to develop customer-specific statement of work and level of effort documents.
• Demonstrates a clear understanding of effective communication internal and external leadership.
• Confirms appropriate information and documentation has been received and tracks delivery process in a professional and timely manner.
• Effectively utilizes communication and relationship building skills to influence positive customer outcomes.
• Coordinates services resources for customer facing activities and maintains documentation of the outcomes of those events.
• Collaborates with internal teams to ensure quality deliverables are met and client handoffs are seamless.
• Analyzes internal processes and fosters an environment of continual process improvement.
• Creates and maintains documentation to support ongoing and future processes.
• All other duties and responsibilities as assigned.

Benefits

• Our benefits are designed to help you move forward in your career, and in areas of your life outside of work. From health and wellness benefits, 401 (k) Savings Plan, stock incentive programs, paid time off, parental leave, and tuition assistance, we've got you covered with our total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level