Services Delivery Manager

Aerotek•Fresno, CA

About The Position

The Operations Manager is responsible for the strategic execution and financial performance of the Outsourced Service Implementation plan and the long-term management of site operations. Oversees the initial transition to Aerotek Services and maintains total accountability for P & L targets, service consistency and strategic account growth post-implementation.

Requirements

Strategic execution and financial performance of Outsourced Service Implementation plan.
Long-term management of site operations.
Oversee initial transition to Aerotek Services.
Accountability for P & L targets, service consistency and strategic account growth post-implementation.
Adherence to SLAs, service continuity and governance.
Risk identification and mitigation strategies.
Management of site-level expenses, labor costs and resources.
Execution of 30-60-90 day implementation strategy and long-term operational roadmap.
Client engagement and relationship management.
Team leadership, coaching, feedback, and professional development.
Effective allocation of work and resources.
Cross-functional partnership with services, field, finance, HR, H&S, contracts, and other internal stakeholders.
Fostering a culture of operational excellence, customer focus, and continuous improvement.
Process optimization and efficiency improvement.
Regular reporting on operations status, metrics, and outcomes.

Responsibilities

Own the operations lifecycle and activities in the planning, implementation, execution, optimization and closeout of multiple services engagements outlined in the Service Management Framework while being disciplined to the process. Additionally, support Operations Executives in the solutioning of opportunities as needed and directed.
Ensure adherence to SLAs, service continuity and governance.
Consistently monitor progress, proactively identify risks and implement mitigation strategies.
Leads the operational integration of the department, managing all site-level expenses, labor costs and resources to ensure the transition and sustained operations remain profitable.
Executes a 30-60-90 day implementation strategy, followed by a long-term operational roadmap designed to exceed key performance indicators (KPIs) and drive continuous improvement.
Serve as the primary point of contact for clients throughout operations.
Build trust through proactive communication, consistent execution and customer focused problem solving.
Provide ongoing coaching, feedback and professional development to build a high performing and accountable team.
Allocate work and resources effectively across the team to support successful operations outcomes and operational alignment.
Partner cross-functionally with services, the field, finance, HR, H&S, contracts and other internal stakeholders to ensure seamless execution and strong collaboration.
Foster a culture of operational excellence, customer focus and continuous improvement.
Identify opportunities to streamline operation processes and improve efficiency.
Provide regular reports to internal stakeholders and clients on operations status, metrics and outcomes.