Services Advisor - Contract Performance Management
About The Position
Baker Hughes is a global energy technology company operating in more than 120 countries. Within our OFSE – Process Solutions – Chemicals (NAL Downstream) business, we deliver high‑performance chemical solutions and technical services that support safe, reliable, and efficient refinery operations. Our teams work closely with customers to optimize performance, reduce risk, and drive continuous improvement. As a Services Advisor - Contract Performance Management, based on site in Calcasieu Pass, Louisiana, you will be responsible to: Managing long-term contractual service agreements, ensuring full compliance with commercial, operational, technical, and performance obligations Leading all contract performance activities related to Spare Parts, Field Services, Repair Services, maintenance planning, and outage execution Serving as the primary customer interface, ensuring effective communication, timely resolution of issues, and seamless coordination between customer stakeholders and internal teams Owning customer contract performance metrics, including financial, operational, technical, reliability, availability, and safety performance indicators Acting as the primary liaison for customer contract matters, managing escalations, change requests, and performance discussions Coordinating cross-functional teams including Operations, Engineering, Field Services, Supply Chain, Repair Services, Quality, HSE, and Commercial functions to deliver contractual commitments Driving continuous improvement initiatives focused on operational excellence, risk mitigation, customer satisfaction, cost optimization, and long-term contract profitability Ensuring adherence to contractual service requirements, performance guarantees, operational specifications, and service-level commitments Coordinating local site teams during planned outages, maintenance activities, inspections, and major service events to ensure safe and efficient execution Supporting contract administration activities including proposal support, contract negotiations, amendments, performance reviews, and commercial governance Identifying and communicate equipment upgrade opportunities, technology enhancements, and lifecycle improvement strategies that create value for customers
Requirements
- University degree in Engineering along with 5+ years direct experience with gas and steam turbines
- Project Management expertise with large customers utilizing technical skills and maintenance knowledge
- Previous experience in customer facing roles with LNG clients
- Outage execution experience with turbomachinery products
- Able to work onsite at customer site in Louisiana
- Excellent communication, negotiation, presentation, and stakeholder management skills
Nice To Haves
- Experience managing complex service agreements within power generation, energy, industrial, or rotating equipment environments
- Strong understanding of contract management, outage planning, maintenance strategies, field service operations, and equipment reliability principles
- Proven ability to manage executive customer relationships and influence cross-functional teams without direct authority
- Demonstrated success in financial management, KPI reporting, risk management, and contract performance governance
Responsibilities
- Managing long-term contractual service agreements, ensuring full compliance with commercial, operational, technical, and performance obligations
- Leading all contract performance activities related to Spare Parts, Field Services, Repair Services, maintenance planning, and outage execution
- Serving as the primary customer interface, ensuring effective communication, timely resolution of issues, and seamless coordination between customer stakeholders and internal teams
- Owning customer contract performance metrics, including financial, operational, technical, reliability, availability, and safety performance indicators
- Acting as the primary liaison for customer contract matters, managing escalations, change requests, and performance discussions
- Coordinating cross-functional teams including Operations, Engineering, Field Services, Supply Chain, Repair Services, Quality, HSE, and Commercial functions to deliver contractual commitments
- Driving continuous improvement initiatives focused on operational excellence, risk mitigation, customer satisfaction, cost optimization, and long-term contract profitability
- Ensuring adherence to contractual service requirements, performance guarantees, operational specifications, and service-level commitments
- Coordinating local site teams during planned outages, maintenance activities, inspections, and major service events to ensure safe and efficient execution
- Supporting contract administration activities including proposal support, contract negotiations, amendments, performance reviews, and commercial governance
- Identifying and communicate equipment upgrade opportunities, technology enhancements, and lifecycle improvement strategies that create value for customers
Benefits
- Contemporary work-life balance policies and wellbeing activities
- Comprehensive private medical care options
- Safety net of life insurance and disability programs
- Tailored financial programs
- Education assistance
- Generous parental leave
- Mental health resources
- Dependent care support
- Additional elected or voluntary benefits
- Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k)
- Choice of coverage options that best suit your needs
- Comprehensive and competitive benefits package
- Additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies
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What This Job Offers
Job Type
Full-time
Career Level
Senior
