Services Administrator

Galloup•Knoxville, TN

2d•Onsite

About The Position

The Kendall Group is comprised of eight divisions with 75+ locations in ten states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fittings products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee-owned company. Kendall offers a great opportunity for a rewarding career. Why The Kendall Group? Our employee ownership model is the core of who we are. You will not only own part of the company, but you will own your future. At Kendall, you’ll have opportunities to learn and grow while being coached and mentored along the way. We're that company where people stay! We're proud to say more than 60% of our associates have more than 5 years of tenure, and more than 40% have greater than 10 years. At Kendall, you will be valued and supported, your ideas will be heard, your voice will matter, and you’ll work alongside incredible people who care about your success. Reporting to the Networking & Services Manager, the Services Administrator is a key member of the Networking and Services Team. The Services Administrator is responsible for coordinating contracts and services to ensure effective delivery of services. The Services Administrator may also handle billing, quotation of service projects or do other tasks to support the services team.

Requirements

2 years’ experience working in a sales environment, providing quotations and processing orders
High School Diploma or GED
Proficient with Microsoft Office products (e.g. Word, Excel, etc.)
Strong problem solving skills
Ability to work with Service Fusion Software
Highly organized and detail-oriented
Ability to multi-task and shift priorities as needed
Ability to work in fast-paced, and continuously evolving environment
Strong customer orientation
Highly motivated and able to work independently with limited supervision
Excellent written and verbal communication skills
Ability to see, talk and hear
Ability to sit for 8 hours a day

Nice To Haves

Previous customer relations experience
Previous training or lead position
Experience in transacting orders for Rockwell Automation & Kendall Electric services offerings
Experience with Eclipse or SAP

Responsibilities

Collaborate with Service Specialist/Account Managers to create tailored quotations
Interpret customer training requirements and facilitate the generation of appropriate quotations
Coordinate training for in-person classes and eLearning
Respond to service engineer requests and coordinate logistics w/ Service & Network Engineers to satisfy customer demands
Provide project management for Service & Network Engineers
Maintain support contracts
Schedule and host internal automation assessments and customer kickoff calls for Service & Network Engineers projects
Maintain Service Fusion project software
Administer and maintain Kendall Power App projects
Schedule and closeout projects, providing documentation and warranty information for authorized service projects
Compile vulnerability and network design documentation for customer readouts
Cross Train with Senior Services Administrators and provide back up as needed; be available to locate and schedule Field Service Engineers after hours and weekends
Perform other duties as assigned