ServiceNow Visualization & CM Analyst

C3EL • Scott AFB, IL

4d • Onsite

About The Position

C3EL is seeking a cleared professional to support our critical mission at Scott AFB in Illinois. This ServiceNow Visualization & Configuration Management (CM) Analyst will join our Digital Modernization Group on the Global Solutions Management – Operations II (GSM-O II) contract. This is a role for a ServiceNow power user who excels at creating data visualizations and has a background in CM. As the Defense Information Systems Agency transitions to ServiceNow, your primary mission is to become the team's subject matter expert (SME) for data analysis and visualization. As a member of the CM team reporting to the CM Manager, you will step into a recently transitioned ServiceNow environment that is leveraging modern telecom modules (TSOM/TNI) and immediately design, deliver, and maintain critical visualizations to support team objectives. While you perform core CM tasks, your main focus will be on leveraging your deep platform knowledge to extract, analyze, and present data in meaningful ways. If you love diving into ServiceNow to make the data tell a story, this is the perfect role for you.

Requirements

• U.S. Citizenship.
• An active, in-scope US Government issued Secret clearance.
• 4-8 yrs of recent and relevant experience.
• Proven, advanced-level ability to create complex data visualizations in ServiceNow.
• Demonstrated past experience building visualizations from the ground up.
• A strong, hands-on understanding of the ServiceNow platform, including core ITSM processes and the CMDB data model.
• Comfortable navigating tables and data structures to get the information needed.
• A strong foundation in CM principles and practices gained through prior experience.
• A highly analytical mindset with a talent for troubleshooting data issues and translating complex requirements into functional visualizations.

Nice To Haves

• Experience with ServiceNow's telecommunications modules (TSOM/TNI).
• ServiceNow Certified Implementation Specialist (CIS) - Platform Analytics or other related technical certifications (ITIL, Security+).
• A practical understanding of the OSI model and how network circuits, services, and physical equipment are interrelated.

Responsibilities

• Design, deliver, and maintain a suite of complex data visualizations within ServiceNow.
• Serve as the team's SME for data visualization strategies, responsible for translating team requirements into powerful, actionable insights.
• Execute essential CM functions within the ServiceNow platform.
• Analyze change requests, conduct CI audits, and ensure the relationships between circuits and equipment are accurately maintained, applying CM knowledge within the new toolset.
• Investigate and resolve data integrity issues within the Configuration Management Database (CMDB) and new telecom modules (TSOM/TNI), ensuring data reliability and platform operation.
• Act as the team's technical mentor on all things visualization, providing informal guidance and sharing best practices to help other analysts develop their ServiceNow skills.
• Collaborate on team objectives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level