ServiceNow Technology Delivery Lead Manager
About The Position
A global professional services organization, which includes being a vital services partner to the world’s major cloud providers — ServiceNow, AWS, Azure, Google, and others. The Accenture ServiceNow Business Group’s platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform. Accenture’s ServiceNow practice can help any organization determine how to best respond to changing business needs and coordinate services across the enterprise for greater speed, agility and efficiency, all delivered at scale. You are a ServiceNow Delivery Lead Manager responsible for the successful delivery of ServiceNow solutions and services in a client consulting environment. You’re willing to roll up your sleeves to develop in the ServiceNow platform for our clients. You take time to seek out information about new applications in ServiceNow and stay up to date on the latest offerings. You are someone that is process oriented and prefers order over chaos. You are comfortable asking for help from peers and Subject Matter Experts. Strong background working with Enterprise Software companies and/or Consulting companies.
Requirements
- Minimum 5 years knowledge and experience working with or implementing ServiceNow
- Completed Certification - ServiceNow Certified System Administrator (CSA)
- Minimum of 1 ServiceNow Certified Implementation Specialist (CIS) certifications
- Minimum of 3 years of experience with MS Project
- Minimum of 3 years of experience in Project Management/Delivery or certification in project management
- Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years work experience)
- Strong interpersonal skills, customer centric attitude
- Proven team player and team builder
- Strong organizational and analytical skills
- Familiarity with SaaS deployments and its supporting architecture
- A degree or equivalent, preferably in Information Technology and a proven background in consulting and project management
- Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Nice To Haves
- PMP or CSM certification
- ITIL V3 or V4 Foundations Certification preferred
- Proven ability to build, manage and foster a team-oriented environment
- Proven ability to work creatively and אנליטיчески in a problem-solving environment
- Desire to work in an information systems environment.
- Excellent communication (written and oral) and interpersonal skills.
- Excellent leadership and management skills.
Responsibilities
- Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes.
- Manage all aspects of project delivery and solution delivery
- Lead and manage the implementation project team
- Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports
- Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress
- Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
Benefits
- medical, dental, vision, life, and long-term disability coverage
- a 401(k) plan
- bonus opportunities
- paid holidays
- paid time off
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
