ServiceNow Technical Business Analyst

SAIC•Newington, VA

1d•Onsite

About The Position

SAIC is seeking a ServiceNow Technical Business Analyst to join their MAJESTIC Joint Program Office (JPO) Team. This role is pivotal in supporting enterprise IT operations using the ServiceNow platform. The primary responsibility is to bridge the gap between business needs and technical solutions by defining requirements, designing workflows, and ensuring the successful implementation of ServiceNow solutions in a mission-critical environment. The ideal candidate will possess a strong understanding of ServiceNow’s capabilities and modules, including IT Service Management (ITSM), IT Operations Management (ITOM), and IT Asset Management (ITAM), coupled with experience in translating business processes into technical designs. The position requires close collaboration with stakeholders, system developers, and administrators to design and deploy solutions that align with mission priorities. All work must be performed on-site in Springfield, VA.

Requirements

Strong understanding of ServiceNow’s capabilities and modules - including IT Service Management (ITSM), IT Operations Management (ITOM), and IT Asset Management (ITAM)
Experience translating business processes into technical designs

Responsibilities

Gather, document, and prioritize business and technical requirements for ServiceNow development and configuration projects.
Collaborate with stakeholders and end-users to understand business needs and translate them into functional workflows and technical specifications.
Define and document ServiceNow platform configurations, including catalog items, workflows, business rules, client scripts, and reporting dashboards.
Work with development teams to implement modules and capabilities such as ITSM, ITOM, ITAM, CMDB, Incident, Problem, and Service Catalog.
Perform gap analysis between business requirements and ServiceNow system functionality to provide tailored solutions.
Collaborate on the development of custom integrations between ServiceNow and external applications using REST APIs or other integration tools.
Identify opportunities for improvement or automation of business processes through ServiceNow features such as Flow Designer, Workflow Editor, and script-based automation.
Conduct user acceptance testing (UAT) and coordinate with end-users and administrators to ensure solutions meet mission requirements.
Act as the primary point of contact between key stakeholders and technical teams to drive successful project execution.
Train end-users on new workflows, modules, and reports and provide ongoing support for ServiceNow implementations.
Ensure compliance with governance and security policies in all configurations and workflows within ServiceNow.