ServiceNow - Technical Architect

NTT DATA Services•Plano, TX

17h•Remote

About The Position

NTT DATA is currently seeking a ServiceNow - Technical Architect to join their team. This role involves leading client engagements, defining future-state strategies for ServiceNow capabilities, and developing platform roadmaps aligned with business goals. The architect will conduct business value assessments, recommend adoption strategies across various ServiceNow modules (ITSM, ITOM, ITAM, HRSD, SecOps, GRC, and CSM), and design governance models. Responsibilities also include facilitating client workshops, mapping client needs to ServiceNow capabilities, and identifying optimization opportunities. Additionally, the role requires configuring and customizing ServiceNow modules, performing health scans and technical debt analysis, managing integrations with third-party tools, and ensuring platform conformance to best practices and licensing strategies. The position also involves collaborating on proposal and SOW development, estimating effort, defining scope, and supporting pricing strategies.

Requirements

10+ years of hands-on ServiceNow experience across multiple modules.
Proven track record in advisory consulting and technical delivery.
7+ Years of strong understanding of ServiceNow architecture, scripting, workflows, and integrations.
5+ Years of experience in proposal writing, SOW creation, and client presentations.
2+ Years of demonstrated ability to lead client workshops and translate business processes into technical solutions.
Mandatory Certifications by Level: Senior – ServiceNow certifications CSA, CIS-(ITSM ITOM ITAM HAM/SAM HRSD DISCOVERY) [2 or more], PMP or equivalent, and ITIL Foundation.
Excellent communication and stakeholder engagement skills.

Responsibilities

Lead client engagements to assess current ServiceNow capabilities and define future-state process and platform strategies.
Develop platform roadmaps aligned with business goals and technical priorities.
Conduct business value assessments and recommend adoption strategies across ITSM, ITOM, ITAM, HRSD, SecOps, GRC, and CSM.
Design and implement governance models, KPIs, and process improvement frameworks.
Facilitate client workshops to gather requirements, align stakeholders, and drive consensus on solution design and implementation plans.
Apply deep business process knowledge to map client needs to ServiceNow capabilities and identify opportunities for automation and optimization.
Configure and customize ServiceNow modules including Incident, Problem, Change, Knowledge, CMDB, Discovery, HRSD, and more.
Perform health scans, technical debt analysis, and platform scalability assessments.
Manage integrations with third-party tools (e.g., Qualys, Tenable, SCCM, JAMF).
Ensure platform conformance to best practices and licensing strategies.
Collaborate with sales and delivery teams to draft compelling proposals and SOWs for ServiceNow engagements.
Estimate effort, define scope, and align deliverables with client expectations and budget constraints.
Support pricing strategies and resource planning for advisory and implementation phases.