ServiceNow Technical Architect
About The Position
Bright Vision Technologies is seeking a ServiceNow Technical Architect to lead the design, governance, and long-term evolution of its ServiceNow platform across ITSM, ITOM, HRSD, CSM, SecOps, and custom applications. The role combines deep platform expertise with enterprise architecture judgment, setting standards for data, integrations, security, and customization to keep the platform scalable, maintainable, and aligned with business priorities. The ideal candidate has architected ServiceNow at enterprise scale, can shape multi-year roadmaps, and can influence engineering, business, and executive stakeholders. This is a full-time, direct W2 position that is 100% remote in the U.S.
Requirements
- Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field.
- Eight or more years of ServiceNow experience, including significant experience in architecture or technical leadership roles.
- Deep expertise across multiple ServiceNow modules.
- Strong understanding of the ServiceNow data model, scripting, scoped apps, and platform internals.
- Hands-on experience with IntegrationHub, REST APIs, and complex integration scenarios.
- Experience designing CMDB, discovery, and service mapping implementations.
- Strong understanding of platform security, ACLs, and role design at scale.
- Experience leading major upgrades and release planning.
- Excellent communication and stakeholder management skills.
- ServiceNow CTA, CIS, or CSA certifications.
Nice To Haves
- ServiceNow Certified Technical Architect (CTA) credential.
- Experience with Now Assist, GenAI Controller, or AI-driven ServiceNow features.
- Exposure to multi-instance, multi-region ServiceNow deployments.
- Experience integrating ServiceNow with major SaaS platforms such as Workday, Salesforce, and SAP.
- Familiarity with HAM Pro, SAM Pro, or App Engine Studio.
Responsibilities
- Lead the design, governance, and long-term evolution of the ServiceNow platform across ITSM, ITOM, HRSD, CSM, SecOps, and custom applications.
- Establish standards for platform data, integrations, security, and customization.
- Shape multi-year ServiceNow roadmaps and align platform evolution with business priorities.
- Lead major ServiceNow upgrades and release planning.
- Influence engineering, business, and executive stakeholders.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
